Customer Service Representative

2 weeks ago


Stafford, Staffordshire, United Kingdom Tenpin Ltd Full time
Customer Service Assistant Role

We are looking for a Customer Service Assistant to deliver an outstanding experience for our customers at Tenpin Ltd. As a key member of our team, you will be responsible for booking customers in at reception, being a point of contact for customer questions, and hosting individuals and children\u2019s parties.

You will work efficiently, show initiative, and be friendly. Exceptional customer service will be at the heart of your role. You will also need to be confident and comfortable when dealing with customers.

Key Responsibilities

  • Deliver an outstanding experience for our customers
  • Book customers in at reception
  • Be a point of contact for customer questions
  • Host individuals and children\u2019s parties
  • Deliver food to the lanes
  • Keep the centre clean and tidy

Requirements

  • Full of determination, enthusiasm, and able to work in a fast-paced environment
  • A nothing is too much trouble attitude
  • Able to provide high levels of customer service and have strong communication skills
  • Fully flexible around working pattern (evening and weekends will be required)
  • Be approachable and helpful
  • Be organised and able to multi-task
  • A strong team player

Our Benefits

  • Tenpin Treats - Retailer discounts, Smart Tech, and Best Doctors
  • Free Bowling for family and friends
  • Free Food (when working 6 hours or more)
  • Enhanced Maternity, Paternity, Adoption leave
  • Medicash Health Care Cash Back Scheme
  • Employee Assistance Programme
  • Free counselling
  • Life assurance - 2 x annual salary
  • Long Service Awards
  • Recommend a Friend Scheme
  • On the Spot Rewards

Career Development

If you are looking for career development, then Tenpin Ltd is a great place to start. We continually strive to develop our network of impressive and highly successful sites, and recognise great people contribute to great success. Most of our managers joined us as a Team Member and have progressed into management or senior roles.



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