Customer Service Manager

1 day ago


Stafford, Staffordshire, United Kingdom NICHOLAS CLARKE ASSOCIATES LIMITED Full time

Job Overview:

We are seeking an experienced After Sales Manager to join our team at Nicholas Clarke Associates Limited, a Staffordshire based engineering business.

Responsibilities:

  1. Lead the after sales service team to ensure exceptional customer satisfaction and timely resolution of customer queries.
  2. Develop and implement strategies to improve customer experience and loyalty.
  3. Collaborate with cross-functional teams to identify and address customer pain points.

Requirements:

  • Proven experience in customer service management or a related field.
  • Strong leadership and communication skills.
  • Ability to analyze customer feedback and implement process improvements.

What We Offer:

  • Competitive salary: £45,000 - £55,000 per annum.
  • 10% bonus scheme.
  • 28 days annual leave.
  • Pension contributions.


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