Customer Service Manager
1 day ago
Job Overview:
We are seeking an experienced After Sales Manager to join our team at Nicholas Clarke Associates Limited, a Staffordshire based engineering business.
Responsibilities:
- Lead the after sales service team to ensure exceptional customer satisfaction and timely resolution of customer queries.
- Develop and implement strategies to improve customer experience and loyalty.
- Collaborate with cross-functional teams to identify and address customer pain points.
Requirements:
- Proven experience in customer service management or a related field.
- Strong leadership and communication skills.
- Ability to analyze customer feedback and implement process improvements.
What We Offer:
- Competitive salary: £45,000 - £55,000 per annum.
- 10% bonus scheme.
- 28 days annual leave.
- Pension contributions.
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