Floor Manager

4 weeks ago

london city of london, United Kingdom The Londoner Full time

Become a Londoner

Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition. A perfectly engineered collection of spaces, tastes, textures and offerings over 15 floors. Situated in the heart of Leicester Square, where the four corners of the city meet.We are seeking hospitality professionals whose unique talents and ambitions will drive them to not only rise to our guests exacting standards, but also propel their own career potential in a company that recognizes and rewards. Stand out from the crowd by joining Londons first Super Boutique hotel.

At The Londoner we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the forefront of our culture.

We are currently recruiting for a Floor Manager for The Stage at The Londoner. The Stage offers our guests an exclusive Champagne Bar, which also serves a high end afternoon tea, followed by charcuterie in the evening.

Overview:

  • We are currently recruiting for a Floor Manager at The Stage at The Londoner. The Stage is in the heart of The Londoner and offers an sophisticated experience including a Champagne Bar serving afternoon tea and charcuterie.
  • As Floor Manager you will be responsible for achieving revenue, profit, and customer satisfaction goals for The Stage through upselling and excellent customer service.
  • You will be responsible for directing the Bar and floor team to ensure both customer and staff satisfaction is achieved in a motivated and cohesive environment.
  • Ensure guest expectations are exceeded and seeks opportunities to improve the guest experience by seeking feedback and evaluating service levels.
  • Implementing and developing strategies to improve where necessary alongside the management team.
  • Be responsible for ensuring staff training plans are in place for new team members alongside the Bar Manager.

About You:

  • In depth knowledge of the London restaurant and liquor trends, experience of afternoon teas and champagne would be advantageous.
  • To be considered for this role of Bar Manager you must be able to demonstrate personal ownership of tasks, leadership, and coaching skills.
  • Current supervisory experience within a similar environment, ability to demonstrate excellent attention to detail and customer service skills and precision.
  • Proven track record of achieving outstanding levels of personal and departmental targets in order to meet and exceed expectations.

Company Benefits:

  • Competitive salary

  • 28 days Holiday per annum including Bank Holidays increasing with long service

  • Complimentary hot meals, salad bar and unlimited beveragesprovideddaily

  • Recommend a Friend Scheme of up to £500 per friend recommended.

  • Annual complimentary night stays within our hotels

  • Preferential accommodation rates for all Edwardian Hotels for Hosts, theirfamilyand their friends

  • Access to a discount platform forall ofthe most popular stores and outlets

  • Auto enrolment into our company pension scheme

  • Regular social events across all hotels

  • Annual company recognition events held in January each year

  • Wellbeing champions acrossall ofour hotels

  • Access to our company doctor for medical appointments and occupational health support

  • Access for all hosts to our online learning platform Edwardian Academy

  • Opportunities for promotion and a wide range of training programs to support your development

Eligibility:

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the Uk. Documented evidence of eligibility will berequiredfrom candidates as part of the recruitment process.


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