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Service Manager

2 months ago

bedfordshire, United Kingdom Venn Group Full time
Job Description
  • Responsible for the effective and efficient delivery of service or services. Including being the escalation point for any operational issues relating to the services and addressing them in a timely manner.
  • Responsible for development of specialty service plans that are consistent with the strategic aims and objectives of the Trust.
  • Undertake with the development of business and strategic plans, negotiating then securing resources needed for completion and delivery of the project.
  • Responsible alongside the Deputy Divisional Director and Divisional Director for capacity planning and negotiation/delivery of divisions’ performance agreement.
  • Work with the Deputy Divisional Director for negotiation of service level agreements within the corporate framework.
  • Ensure business cases are produced for service developments taking account of, activity, income projections and appropriate service models as part of the business case process.
  • Responsible for development and implementation of the service and business unit policies.
  • Collation and provision of Directorate information to support the Divisional Performance Management System.
  • Responsible for action in relation to business/organisational solutions on performance including liaising with other services/providers e.g., theatres and cancer services.
  • Manage and co-ordinate administration processes to enable effective monitoring and performance managements of all access and activity targets e.g., RTT, Cancer and Diagnostics
  • Gather and provide information regarding demand and capacity and utilisation.
  • Working in conjunction with the Deputy Divisional Director to introduce systems to ensure collection and analysis of data for continuous performance measurement of services across the directorate.
  • Highlight and report any areas of over / under performance and take corrective action as appropriate.
  • Ensure rotas and on call arrangements are in place to manage the directorate services 24 hours a day/365 day a year.
  • Comply with financial processes and deadlines
  • To deliver financial key performance indicators and forecast outturn with delegated responsibility from the Deputy Divisional Director.

Develop and maintain project plans to deliver productivity and efficiency targets.