Customer Service Manager
4 weeks ago
We are seeking an experienced and dynamic Customer Service Manager to lead and manage our customer service operations in the UK. The ideal candidate will have a background in e-commerce, customer service, and team leadership, with a strong willingness to work in a startup environment.Key Responsibilities:Build, lead, and develop the customer service team from the ground up, ensuring high levels of customer satisfaction and efficient issue resolution.Develop and implement customer service policies, procedures, and standards.Manage day-to-day customer interactions, handling escalated customer inquiries, complaints, and issues.Work closely with other departments, including logistics, sales, and marketing, to ensure a seamless customer experience.Monitor and analyze customer service performance metrics, identifying areas for improvement.Train, mentor, and develop customer service staff, creating a positive and productive work environment.Ensure that customer service platforms and tools are optimized for efficiency and effectiveness.Develop strategies to handle seasonal customer service demands, including peak shopping periods.Support the setup and growth of the customer service team as the business scales.Key Requirements:Proven experience in a customer service management role, preferably in an e-commerce or retail environment.Experience in building and scaling customer service teams.Strong leadership and team management skills.Excellent communication and interpersonal skills.Ability to work in a fast-paced, startup-like environment.Fluency in English is required; proficiency in Chinese is a strong plus.Strong problem-solving abilities and a customer-first mindset.Ability to use and manage customer service software and tools effectively.Bachelor’s degree in business, management, or a related field (preferred but not required).
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Customer Service Assistant
4 weeks ago
luton, bedfordshire, United Kingdom Life Sciences Recruitment Full timeMy client is driven by the purpose to develop, manufacture and market a broad range of pharmaceutical products globally. With an international presence and a site in Luton, they are looking to grow their customer service team. The person will be reporting to the customer service manager and will be liaising with all teams at the Luton HQ. This is a...
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Customer Service Manager
3 weeks ago
Luton, United Kingdom JD.COM Full timeJob Description We are seeking an experienced and dynamic Customer Service Manager to lead and manage our customer service operations in the UK. The ideal candidate will have a background in e-commerce, customer service, and team leadership, with a strong willingness to work in a startup environment. Key Responsibilities: Build, lead, and develop the...
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Customer Service Solutions Specialist
2 days ago
Luton, Luton, United Kingdom United Parcel Service of America, Inc Full timeJob OverviewAs a Customer Service Solutions Specialist with United Parcel Service of America, Inc., you will have the opportunity to work in a dynamic environment where you can develop and maintain sales opportunities. You will be responsible for collaborating with account management teams, developing sales strategies, and managing customer relationships.The...
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Property Services Manager
4 weeks ago
Luton, Bedfordshire, United Kingdom TEAM Full timeA Housing Association Business is looking for a Property Services Manager to play an important operational management role and be responsible for delivering a high quality, efficient customer service covering maintenance, repairs and voids.What youll do as Property Services Manager: You will be the in-house specialist in component replacement activity,...
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Property Services Manager
4 weeks ago
Luton, Bedfordshire, United Kingdom TEAM Full timeA Housing Association Business is looking for a Property Services Manager to play an important operational management role and be responsible for delivering a high quality, efficient customer service covering maintenance, repairs and voids. What youll do as Property Services Manager: You will be the in-house specialist in component replacement activity,...
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Customer Service Operations Manager
1 month ago
Luton, Luton, United Kingdom JD Full timeWe are seeking an experienced and dynamic Customer Service Manager to lead and manage our customer service operations in the UK. The ideal candidate will have a background in e-commerce, customer service, and team leadership, with a strong willingness to work in a startup environment.Key Responsibilities:Build, lead, and develop the customer service team...
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Customer Service Representative
1 month ago
Bedfordshire, United Kingdom Office Angels Full timeCustomer Service Advisor RoleWe are seeking a skilled Customer Service Advisor to join our client's dynamic team in the transport industry. As a key member of the team, you will play a crucial role in providing exceptional customer service, ensuring the successful execution of transport consignments, and fostering strong relationships with our client's...
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Service Manager
4 weeks ago
Luton, Bedfordshire, United Kingdom Bennett and Game Recruitment LTD Full timeService Manager required. Our client is a long-standing family business that have been in the agricultural and Ground care industry for over 100 years. They are now looking for a Service Manager due to the growth of the business. This will be for the Luton depot. Successful candidates will manage a depot and a team of engineers. Candidates will also improve...
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Service Manager
4 weeks ago
Luton, Bedfordshire, United Kingdom Bennett and Game Recruitment LTD Full timeService Manager required. Our client is a long-standing family business that have been in the agricultural and Ground care industry for over 100 years. They are now looking for a Service Manager due to the growth of the business. This will be for the Luton depot.Successful candidates will manage a depot and a team of engineers. Candidates will also improve...
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Property Services Manager: Housing Maintenance
3 weeks ago
Luton, Bedfordshire, United Kingdom The Curve Group Full time €50,000Property Services Manager - Repairs & Maintenance Luton, hybrid Must have own car and full, clean UK driving licence Our client is more than just a housing association – they are a close-knit, not-for-profit community that’s been providing affordable housing and life-changing support in Luton and South Bedfordshire since 1962. Their mission is...
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UK Customer Service Team Manager
3 hours ago
Luton, Luton, United Kingdom JD Full timeAbout Us: At JD, we strive to deliver exceptional customer service and create a seamless shopping experience for our customers. We are committed to hiring talented professionals who share our vision and values.Job Role: We are currently seeking a skilled Customer Service Operations Manager to join our team. The successful candidate will be responsible...
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Customer Service Supervisor
6 months ago
Luton, United Kingdom Dr. Pharmacy Full time'''Overview: We are seeking a highly motivated and experienced Customer Service Supervisor to join our team. As a Customer Service Supervisor, you will be responsible for managing a team of customer service representatives and ensuring excellent customer service is provided. This is a leadership role that requires strong communication and analytical skills....
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Property Services Manager
3 weeks ago
Luton, Bedfordshire, United Kingdom The Curve Group Full time €50,000Property Services Manager - Repairs & Maintenance Luton, hybrid Up to £50k plus benefits Must have own car and full, clean UK driving licence Our client is more than just a housing association – they are a close-knit, not-for-profit community that’s been providing affordable housing and life-changing support in Luton and South Bedfordshire since...
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Customer Service Representative
5 months ago
Luton, United Kingdom FirstPort Full time**Job role**: Customer Experience Specialist **Location**:Luton Office **Hours**: Monday-Friday 35 Hours Per Week **Salary**: £21,500 per annum **The job role** As the Customer Experience Specialist, you will contribute to our vision of being the UKs favourite property manager by: - A first point of contact for our customers providing them with great...
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Customer Service Specialist
3 weeks ago
Central Bedfordshire, Bedfordshire, United Kingdom United Wheels Inc. Full timeCOMPANY INFORMATION We’re a Global Company of outdoor brands including Huffy, Niner Bikes, Batch Bicycles, VAAST Bikes, and Buzz E-Bikes. We supply 5 million+ bicycles annually to thousands of Retail locations and Customers in more than 50 countries. We are known in the industry for durability, innovation, comfort, and style - for every member of the...
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Customer service Co-ordinator
2 weeks ago
Bedfordshire, United Kingdom HAYS Full timeExciting permanent customer service opportunity in Bedford Your new company Hays is working with a leading construction organisation committed to creating high-quality homes and providing exceptional customer service. The organisation offers a supportive and dynamic work environment, along with a comprehensive benefits package that includes a bonus scheme,...
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Customer Service Representative
4 weeks ago
Luton, Luton, United Kingdom Tenpin Full timeAbout the RoleWe are seeking a highly motivated and enthusiastic Customer Service Assistant to join our team at Tenpin. As a key member of our front-of-house team, you will be responsible for delivering an exceptional customer experience, ensuring that our guests have a fantastic time at our entertainment centers.Key ResponsibilitiesProvide outstanding...
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Global Customer Service Operations Manager
4 days ago
Luton, Luton, United Kingdom TUI Full timeAbout the RoleWe are seeking an experienced Global Customer Service Operations Manager to join our team in Luton, UK. The successful candidate will be responsible for handling customer inquiries and resolving issues in a timely and professional manner.The ideal candidate will have a strong understanding of customer service principles and practices, as well...
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Customer Service Supervisor
5 months ago
Luton, United Kingdom Langdons Full time**Do you have experience of leading a team and strive to deliver exceptional customer service every time?** **Do you have experience of working in a fast paced, customer service office environment?** **If so, our Customer Service Supervisor role is the role for you!** Here at** Langdons**,** **we have** **an amazing opportunity for a** Customer Service...
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Customer Service Senior
5 months ago
Luton, United Kingdom Langdons Full time**Do you have experience of leading a team and strive to deliver exceptional customer service every time?** **Do you have experience of working in a fast paced, customer service office environment?** **If so, our Customer Service Senior role is the role for you!** Here at** Langdons**,** **we have** **an amazing opportunity for a** Customer Service Senior...