Halls of Residence Manager

22 hours ago

glasgow, United Kingdom Downing Full time
Job Description

Halls of Residence Manager

Glasgow

Full Time – Permanent


Downing is an award-winning leading developer, owner and operator of bespoke, luxury student accommodation, residential and commercial property across the UK. We have been operating for over 30 years and currently have 16 operational student accommodation schemes in 9 major cities, with additional impressive projects currently under construction.


We have an exciting opportunity available for an experienced residential building manager, to join our team responsible for the operational activities within our two adjacent schemes in Glasgow totalling 1011 bedrooms.


As Halls of Residence Manager, you will be responsible for delivering the best possible experience for our customers and ensuring the delivery of cost-effective facilities and maintenance services.

This appointment requires a hands-on approach to work alongside and manage a small in-house team together with sub-contractors to maintain the smooth running of this impressive student accommodation development.


Hours of work for the roles are 40 hours per week Monday to Friday, 8am – 5pm or 9am – 6pm with 1 in 3 or 4 Saturdays worked on a rota basis with a day in lieu. There will also be a requirement to work overtime on weekends during the busy student turnaround period and check in weekends.


Key Responsibilities:

  • To manage and motivate a Halls team to operate student accommodation providing a high-quality service for customers
  • To instruct the site team regarding Health & Safety, data protection & current legislation
  • The role will involve managing partnership agreements with large external institutes and meeting all the relevant KPI’s
  • To support hospitality & customer service functions to include presentation of communal areas, handling of complaints and pastoral issues
  • To manage the student cycle to ensure optimum occupancy and customer satisfaction. This will include marketing activities, scheduling for availability, viewings, check in and out, inspections, tenancy management, student welfare & head office documentation
  • Assist in planning the availability and viewing of all rooms to be let
  • Contribute to achieving all targets
  • To prepare reports relating to targeted KPi’s
  • Always interact with students professionally, showing empathy towards any issues raised
  • Report any welfare issues to your line manger immediately
  • To provide customer focused Facilities and Maintenance services to include management of utilities, waste, security & cleaning contracts and full budgets
  • To be responsible for the delivery of the scheme’s statutory inspection and testing programme and all associated paperwork. To prepare reports relating to Health & Safety/site issues
  • To provide site/building management to ensure best practice at all times, scheduling and management of trades, support services plus supporting the Relationship building with local Police, Fire, Ambulance and supporting partners e.g. University
  • To organise, tender and manage own quota of minor works, planned and preventative maintenance programs
  • Contribute to ensuring compliance with Health & Safety legislation, and that all risk assessments are correctly carried out
  • Manage defects and resolve complex or outstanding defects
  • Contribute to the on-site procurement programme for maintenance, servicing and facilities contracts and to minor contractors throughout the contract term


Key Requirements:

  • A proven commercial experience of working with the residential housing or hotel sector
  • Experience of working at a similar level within the student accommodation sector would be an advantage
  • Experience of handling partnership agreements with large external institutes – nominations experience and lease agreements with universities
  • Previous Facilities Management experience would be an advantage
  • To manage staff with expertise outside of your current skill set
  • To be dynamic and 100% customer service & service delivery focused
  • Strong leadership management skills
  • To be self-motivated, well organised and excel under pressure
  • Experience in building relationships and meeting KPI’s


Downing employees get to work within fantastic environments, with passionate team members and will be fully supported by a senior management team who have extensive experience within the field of student accommodation.


Benefits:

  • Competitive salary
  • Paid overtime
  • 25 days holiday + Bank Holidays
  • Employee Assistance Program
  • Company Pension scheme
  • Life Assurance cover

  • Halls of Residence Manager

    5 days ago

    Glasgow, United Kingdom Downing Full time

    Halls of Residence Manager Glasgow Full Time – Permanent Downing is an award-winning leading developer, owner and operator of bespoke, luxury student accommodation, residential and commercial property across the UK. We have been operating for over 30 years and currently have 16 operational student accommodation schemes in 9 major cities, with additional...

  • Halls of Residence Manager

    5 days ago

    Glasgow, United Kingdom Downing Full time

    Halls of Residence Manager Glasgow Full Time – Permanent Downing is an award-winning leading developer, owner and operator of bespoke, luxury student accommodation, residential and commercial property across the UK. We have been operating for over 30 years and currently have 16 operational student accommodation schemes in 9 major cities, with additional...

  • Halls of Residence Manager

    5 days ago

    Glasgow, United Kingdom Downing Full time

    Halls of Residence Manager Glasgow Full Time – Permanent Downing is an award-winning leading developer, owner and operator of bespoke, luxury student accommodation, residential and commercial property across the UK. We have been operating for over 30 years and currently have 16 operational student accommodation schemes in 9 major cities, with...

  • Halls of Residence Manager

    5 days ago

    Glasgow, United Kingdom Downing Full time

    Halls of Residence Manager Glasgow Full Time – Permanent Downing is an award-winning leading developer, owner and operator of bespoke, luxury student accommodation, residential and commercial property across the UK. We have been operating for over 30 years and currently have 16 operational student accommodation schemes in 9 major cities, with additional...

  • Halls of Residence Manager

    2 days ago

    glasgow, United Kingdom Downing Full time

    Halls of Residence Manager Glasgow Full Time – Permanent Downing is an award-winning leading developer, owner and operator of bespoke, luxury student accommodation, residential and commercial property across the UK. We have been operating for over 30 years and currently have 16 operational student accommodation schemes in 9 major cities, with...

  • Halls of Residence Manager

    5 days ago

    Glasgow, United Kingdom Downing Full time

    Halls of Residence Manager Glasgow Full Time – Permanent Downing is an award-winning leading developer, owner and operator of bespoke, luxury student accommodation, residential and commercial property across the UK. We have been operating for over 30 years and currently have 16 operational student accommodation schemes in 9 major cities, with...

  • Halls of Residence Manager

    5 days ago

    Glasgow, United Kingdom Downing Full time

    Halls of Residence Manager Glasgow Full Time – Permanent Downing is an award-winning leading developer, owner and operator of bespoke, luxury student accommodation, residential and commercial property across the UK. We have been operating for over 30 years and currently have 16 operational student accommodation schemes in 9 major cities, with additional...

  • Halls of Residence Manager

    5 days ago

    Glasgow, United Kingdom Downing Full time

    Halls of Residence Manager Glasgow Full Time – Permanent Downing is an award-winning leading developer, owner and operator of bespoke, luxury student accommodation, residential and commercial property across the UK. We have been operating for over 30 years and currently have 16 operational student accommodation schemes in 9 major cities, with...

  • Halls of Residence Manager

    5 days ago

    Glasgow, United Kingdom Downing Full time

    Halls of Residence Manager Glasgow Full Time – Permanent Do not pass up this chance, apply quickly if your experience and skills match what is in the following description.Downing is an award-winning leading developer, owner and operator of bespoke, luxury student accommodation, residential and commercial property across the UK. We have been operating for...

  • Warden - Private Halls of Residence

    3 months ago

    Glasgow, United Kingdom University of Glasgow Full time

    **Job Purpose** As part of the Community Building strand you will be responsible for working closely with your Site team and the Events Co-ordinator to ensure there is a thriving events calendar that reflects the needs and interests of your student community. You will work closely with the team on site to support events, offer regular drop-in information...

  • Halls of Residence Manager

    6 days ago

    Glasgow, Scotland, Scotland, United Kingdom Downing Full time

    Halls of Residence Manager Glasgow Full Time – Permanent Downing is an award-winning leading developer, owner and operator of bespoke, luxury student accommodation, residential and commercial property across the UK. We have been operating for over 30 years and currently have 16 operational student accommodation schemes in 9 major cities, with additional...

  • Warden - Murano Hall

    3 months ago

    Glasgow, United Kingdom University of Glasgow Full time

    **Job Purpose** Do you have excellent communication and interpersonal skills? Are you passionate about student experience? Are you currently or will you soon be a student or staff member at University of Glasgow? This is an excellent role for a motivated and enthusiastic individual. This role would suit an outgoing people person who works well within a team...

  • Concierge (Halls of Residence, Glasgow Campus) (1.0

    4 months ago

    Glasgow, United Kingdom Glasgow School of Arts Full time

    The Concierge Team work alongside the immediate Accommodation and Reslife teams to ensure the best supported living environment for all of our hall’s community. **Interviews for the post will take place on Wednesday 5**th** June.** - To view our full Equality statement, please click here. - Registered Charity Number SC012490. - STRICTLY NO AGENCIES.

  • Residence Life Wardens

    3 months ago

    Glasgow, United Kingdom University of Glasgow Full time

    **Job Purpose** We are currently hiring a team of wardens to support our private accommodation partners: This position is a fixed term contract for 12 months and will be based at one of our City Centre or West end sites. Renumeration - All your living expenses (rent and utility bills) will be covered. You will also receive a payment of between £2000 -...

  • Cleaner

    3 months ago

    Glasgow, United Kingdom University of Glasgow Full time

    **Job Purpose** To work as part of a flexible Team within the Accommodation Services Dept. To provide a service to ensure that the facilities are maintained in a clean and hygienic condition. As a member of the team to personally deliver a responsive, customer focused cleaning and facilities service demonstrating teamwork, and a high quality of...

  • General Assistant: Domestic

    3 months ago

    Glasgow, United Kingdom University of Glasgow Full time

    **Job Purpose** To work as part of a flexible Team within the Accommodation Services Dept. To provide a service to ensure that the facilities are maintained in a clean and hygienic condition. As a member of the team to personally deliver a responsive, customer focused cleaning and facilities service demonstrating teamwork, and a high quality of...

  • Cleaner

    3 months ago

    Glasgow, United Kingdom University of Glasgow Full time

    **Job Purpose** To work as part of a flexible Team within the Accommodation Services Dept. To provide a service to ensure that the facilities are maintained in a clean and hygienic condition. As a member of the team to personally deliver a responsive, customer focused cleaning and facilities service demonstrating teamwork, and a high quality of...

  • Resident Advisor

    3 months ago

    Glasgow, United Kingdom Fresh Student Living Full time

    We have a great opportunity for a Resident Advisor to join Dunaskin Mill, our student accommodation residence in Glasgow. The accommodation offers students great facilities including a gym, games area and a courtyard all located within a 5-minute walk to the University of Glasgow. The role offers full time working hours between 10:00am and 6:00pm Monday to...

  • Resident Advisor

    3 months ago

    Glasgow, United Kingdom Fresh Student Living Full time

    Here at Fresh, we are excited to be recruiting for a Resident Advisor for our student accommodation development Foundry Courtyard which is located in the heart of Galsgow and offers students en suites and studios equipped with all the essentials. This great opportunity offers full time working hours Monday to Friday between 9:00am and 5:30pm working in an...

  • Resident Advisor

    4 months ago

    Glasgow, United Kingdom Fresh Student Living Full time

    Here at Fresh we are excited to be recruiting for a Resident Advisor for Foundry Courtyard. Our perfectly placed student accommodation is located in the heart of Glasgow’s city centre close to the University of Strathclyde, City of Glasgow College, Glasgow Caledonian University and the Royal Conservatoire. The building features a games room, gym and cinema...