Halls of Residence Manager

2 months ago

Glasgow Scotland, Scotland, United Kingdom Downing Full time

Halls of Residence Manager

Glasgow

Full Time – Permanent


Downing is an award-winning leading developer, owner and operator of bespoke, luxury student accommodation, residential and commercial property across the UK. We have been operating for over 30 years and currently have 16 operational student accommodation schemes in 9 major cities, with additional impressive projects currently under construction.


We have an exciting opportunity available for an experienced residential building manager, to join our team responsible for the operational activities within our two adjacent schemes in Glasgow totalling 1011 bedrooms.


As Halls of Residence Manager, you will be responsible for delivering the best possible experience for our customers and ensuring the delivery of cost-effective facilities and maintenance services.

This appointment requires a hands-on approach to work alongside and manage a small in-house team together with sub-contractors to maintain the smooth running of this impressive student accommodation development.


Hours of work for the roles are 40 hours per week Monday to Friday, 8am – 5pm or 9am – 6pm with 1 in 3 or 4 Saturdays worked on a rota basis with a day in lieu. There will also be a requirement to work overtime on weekends during the busy student turnaround period and check in weekends.


Key Responsibilities:

  • To manage and motivate a Halls team to operate student accommodation providing a high-quality service for customers
  • To instruct the site team regarding Health & Safety, data protection & current legislation
  • The role will involve managing partnership agreements with large external institutes and meeting all the relevant KPI’s
  • To support hospitality & customer service functions to include presentation of communal areas, handling of complaints and pastoral issues
  • To manage the student cycle to ensure optimum occupancy and customer satisfaction. This will include marketing activities, scheduling for availability, viewings, check in and out, inspections, tenancy management, student welfare & head office documentation
  • Assist in planning the availability and viewing of all rooms to be let
  • Contribute to achieving all targets
  • To prepare reports relating to targeted KPi’s
  • Always interact with students professionally, showing empathy towards any issues raised
  • Report any welfare issues to your line manger immediately
  • To provide customer focused Facilities and Maintenance services to include management of utilities, waste, security & cleaning contracts and full budgets
  • To be responsible for the delivery of the scheme’s statutory inspection and testing programme and all associated paperwork. To prepare reports relating to Health & Safety/site issues
  • To provide site/building management to ensure best practice at all times, scheduling and management of trades, support services plus supporting the Relationship building with local Police, Fire, Ambulance and supporting partners e.g. University
  • To organise, tender and manage own quota of minor works, planned and preventative maintenance programs
  • Contribute to ensuring compliance with Health & Safety legislation, and that all risk assessments are correctly carried out
  • Manage defects and resolve complex or outstanding defects
  • Contribute to the on-site procurement programme for maintenance, servicing and facilities contracts and to minor contractors throughout the contract term


Key Requirements:

  • A proven commercial experience of working with the residential housing or hotel sector
  • Experience of working at a similar level within the student accommodation sector would be an advantage
  • Experience of handling partnership agreements with large external institutes – nominations experience and lease agreements with universities
  • Previous Facilities Management experience would be an advantage
  • To manage staff with expertise outside of your current skill set
  • To be dynamic and 100% customer service & service delivery focused
  • Strong leadership management skills
  • To be self-motivated, well organised and excel under pressure
  • Experience in building relationships and meeting KPI’s


Downing employees get to work within fantastic environments, with passionate team members and will be fully supported by a senior management team who have extensive experience within the field of student accommodation.


Benefits:

  • Competitive salary
  • Paid overtime
  • 25 days holiday + Bank Holidays
  • Employee Assistance Program
  • Company Pension scheme
  • Life Assurance cover

  • Risk Management Specialist

    2 months ago

    Glasgow, Scotland, Scotland, United Kingdom Thales Full time

    Job title: Risk Management SpecialistLocation: - Glasgow (hybrid working arrangement – 3 days per week on site)Are you an experienced Risk Management professional looking for your next high-profile Risk Management role?We have a fantastic opportunity for a Risk Management Specialist to join our Optronics and Missile Electronics (OME) UK team in...

  • Customer Service Administrator

    1 month ago

    Glasgow, Scotland, Scotland, United Kingdom Downing Part time

    Customer Service AdministratorGlasgowPart TimePermanentWe have an exciting opportunity available for a Customer Service Administrator to join our fantastic team in Glasgow. The successful candidate will work across two luxury-built schemes, totalling to 1,011 beds situated in the cities West End area. This is a perfect opportunity for an out-going, talented...

  • Regional Sales Manager

    2 months ago

    Glasgow, Scotland, Scotland, United Kingdom Macfarlane Packaging Full time

    Regional Sales ManagerLocation: Scotland/Central Belt RegionPackage: Basic salary up to £55,000 (dependent on experience), plus significant bonus/OTE potential, company car/allowance & flexible benefits package, including hybrid working, up to 27 days holiday (Plus additional annual leave purchasing scheme)Sector: Packaging DistributionProtecting what...

  • Clerk of Works

    1 month ago

    Glasgow, Scotland, Scotland, United Kingdom Venesky Brown Full time

    Venesky-Brown’s client, a public sector organisation in East Renfrewshire, is currently looking to recruit an Energy Assessment & Resident Liaison Officer for an initial 1-month contract on a rate of £19.33 - £21.48 per hour PAYE. The working hours will be 35 hours a week. Responsibilities: - To support and monitor effective delivery of gas, energy...

  • Tenant Liaison Officer

    3 months ago

    Glasgow, Scotland, Scotland, United Kingdom Recruitment Bunker Full time

    Tenant Liaison Officer Glasgow£28,000The Recruitment Bunker are recruiting exclusively for an experienced Tenant Liaison Officer.Overview of the roleTenant Liaison OfficerSalary – £28,000PensionHolidays: 30 days. 1 additional per year of service, maximum of 5. Buy additional 5Company Van/Fuel CardLocation – GlasgowCompany OverviewOperating as a leading...

  • Urban Tree Canopy Trainee

    2 weeks ago

    Glasgow, Scotland, Scotland, United Kingdom DiverseJobsMatter Full time

    Job DescriptionThe Urban Tree Canopy Trainee will join our Urban Tree Canopy Coordinator at the forefront of involving local communities in our tree-planting & urban greening projects around the Glasgow City Region and engage people in taking action for trees and the environment.Do you love trees and want to learn more about them? Do you enjoy engaging...

  • Executive Assistant

    2 weeks ago

    Glasgow, Scotland, Scotland, United Kingdom Malyon Group Full time

    Moment, a short stay accommodation business with a focus on Aparthotels, Residences and Rural Retreats is Malyon Group's first Operational Brand.Is this your moment?We are super excited to announce a unique opportunity to be part of the founding team at Malyon Group. Although a Malyon Group position, this role will have a heavy focus on the Moment brand....

  • Operations Coordinator

    2 weeks ago

    Glasgow, Scotland, Scotland, United Kingdom Malyon Group Full time

    Moment, a short stay accommodation business with a focus on Aparthotels, Residences and Rural Retreats is Malyon Group's first Operational Brand.Is this your moment?Moment is searching for a dedicated, operationally savvy individual who thrives on systems optimisation and upholding the highest standards across operations.We’re building something unique...

  • Electrical Estimator

    2 months ago

    Glasgow, Scotland, Scotland, United Kingdom Clarke Telecom Full time

    Clarke Telecom is a leading wireless telecoms network infrastructure delivery company based in Manchester. They specialise in every aspect of network roll-out, from acquisition and planning to deployment and optimisation. With over 300 employees, Clarke Telecom is committed to providing continuous training and development to ensure they offer the best...

  • Advanced Apprentice Steelwork Shipwright

    4 days ago

    Glasgow, Scotland, United Kingdom myGwork Full time

    This job is with BAE Systems, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Description Job Title: Advanced Apprentice Shipwright Location: Glasgow Salary: Starting from £18,018 with annual progression through the scheme...

  • Senior Bid Manager

    3 weeks ago

    Glasgow, Scotland, United Kingdom Thales Part time

    Location: Glasgow, United KingdomThales people architect solutions that are relied upon to deliver operational advantage at every decisive moment throughout the mission. Defence and armed forces customers rely on us to deliver the full range of defensive systems for land, sea, and air. From early warning, to threat neutralisation, our platforms cover all...

  • Risk Management Specialist

    3 weeks ago

    Glasgow, Scotland, United Kingdom Thales Part time

    Location: Glasgow, United KingdomThales people architect solutions that are relied upon to deliver operational advantage at every decisive moment throughout the mission. Defence and armed forces customers rely on us to deliver the full range of defensive systems for land, sea, and air. From early warning, to threat neutralisation, our platforms cover all...

  • Microsoft Security Operations Manager

    5 days ago

    Edinburgh, Scotland, Scotland, United Kingdom Cognitive Group | Part of the Focus Cloud Group Full time

    Microsoft Security Operations ManagerMicrosoft Security Operations Manager, contract, 70% of remote, Edinburg, outside IR35Attractive opportunity for a well-rounded Msft Security Operations Manager to join our end client based in Scotland end client, who assists millions of individuals and companies every day in the UK.You will take part in securing the...

  • Higher Apprentice Project Manager

    1 week ago

    Glasgow, ,, Scotland, United Kingdom BAE Systems Full time

    As a Project Management and Control Apprentice, you will help to deliver across a spectrum of Project Management and Project Control competencies, including scheduling, resource demand, governance, earned value management and portfolio management through a central and integrated Project management information environment.What's in it for you?Higher...

  • Finance Manager

    4 days ago

    Glasgow, Scotland, United Kingdom myGwork Full time

    This job is with BAE Systems, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Job Title: Finance Manager Location: Scotstoun, Glasgow. We offer a range of hybrid and flexible working arrangements – please speak to your recruiter about...

  • Tax Advisor

    2 weeks ago

    Glasgow, Scotland, United Kingdom Ashurst Full time

    About AshurstAshurst is a leading progressive global law firm with a rich history spanning more than 200 years. We are proud of our history and are future-focused, having expanded into new technologies through our NewLaw division, Ashurst Advance, and our consulting arm. Our in-depth understanding of our clients and commitment to providing excellent...

  • Document Control Administrator

    3 weeks ago

    Edinburgh, Scotland, Scotland, United Kingdom Rullion Full time

    Job Title: Document Control AdministratorContract Length: 6 Months (potential extension for another 6 months)Location: Hybrid (remote working with 2 days per week in Edinburgh Office)UK residents onlyDaily Rate: up to £250pd (Inside IR35)Start Date: ASAPDocument Control Administrator required for Industry leading Renewables company. The successful candidate...

  • Higher Apprentice Project Management

    4 days ago

    Glasgow, Scotland, United Kingdom myGwork Full time

    This job is with BAE Systems, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Description Job Title: Higher Apprentice Project Management Location: Glasgow Salary: Starting from £23,286 with annual progression through the scheme...

  • Higher Apprentice Information Management and Technology

    4 days ago

    Glasgow, Scotland, United Kingdom myGwork Full time

    This job is with BAE Systems, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Description Job Title: Higher Apprentice Information & Technology Location: Glasgow Salary: Starting from £23,286 with annual progression through the...

  • Communications Officer

    2 weeks ago

    Fife, Scotland, Scotland, United Kingdom Belcan Full time

    About the Company - Belcan Workforce Solutions presents an exciting opportunity for a Communications Officer within Public and Government Affairs to join a multinational oil and gas corporation in Fife. This is a full-time 12-month contract position, based on site, with potential for permanent employment in the future.About the Role - Key role within the...