Telesales Executive

3 weeks ago

bishop's stortford, United Kingdom Clarity Pharma Ltd Full time

Clarity Pharma Ltd, are one of the leading Pharmaceutical & Health Distribution services. Providing bespoke end-to-end distribution services combined with the latest market insights and strategies. We work with a number of manufacturers providing storage and distribution, supplying to full & short line wholesalers, pharmacies, GP surgeries and hospitals.


Founded since 1999, we have had huge success over the years, winning numerous awards including the 'Alantra Pharma Fast 50' award for two years running.


We currently have an exciting opportunity for Telesales Executives, to join our team. This role will support our existing and target clients and manage account activities, to drive sales activities of new business across the company.


Role and Responsibilities:


  • To gain and develop new business (selling directly over the phone).
  • To have responsibility for a database of existing and target customers.
  • To pro-actively contact existing customers to maintain and grow the business with their accounts.
  • To ensure all customer enquiries are managed in a professional and timely manner.
  • To collaborate with various departments to seek further product information to resolve queries.
  • To develop a good working knowledge of the product range to engage with the customer and provide an efficient front-line service.
  • To complete order processing.
  • To generate and calculate quotations for accounts.
  • To work to Key Performance Indicators, Service Level Agreements and quality standards to maximise customer satisfaction.
  • To complete the daily and monthly targets set.
  • To follow procedures for each task and process/request including logging, processing and progress chasing enquiries
  • To complete various department administration as required by the business.


Person specification:


  • Telesales experience- Preferred
  • High level of customer service skill- Essential
  • Ability to create needs and opportunities and to "think on feet"
  • Experience in working to targets & deadlines
  • Excellent communication skills (written and spoken)
  • Highly organised nature with meticulous attention to detail
  • Proactive and hard working with a 'can-do attitude


Benefits:


  • Opportunities for career progression.
  • Clear commission structure.
  • On-site parking.
  • 25 days holiday + 'Birthday Club'.
  • Company socials.
  • To be part of an exciting & growing company with a great team.


If you believe this role could be a good match, please apply now


JBRP1_UKTJ

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