Customer Service Representative

3 weeks ago


Weybridge, Surrey, United Kingdom Clinigen Full time
Job Title: Customer Service Representative

We are seeking a highly skilled and customer-focused individual to join our Customer Service team at Clinigen. As a Customer Service Representative, you will be the primary point of contact for our customers, providing exceptional support and service to ensure their needs are met.

Key Responsibilities:
  • Process customer orders and enquiries accurately and efficiently, adhering to set SLAs and regulatory requirements.
  • Provide world-class support and guidance to customers through various communication channels, including phone, email, and digital platforms.
  • Develop and maintain effective relationships with customers, ensuring repeat business opportunities and long-term partnerships.
  • Collaborate with internal teams to ensure customer accounts are compliant and created according to their needs.
  • Stay up-to-date with industry trends and technological developments, adapting to changing customer needs and expectations.
Requirements:
  • Fluent language ability (written and verbal) for assigned region(s).
  • Minimum of GCSE or equivalent regional qualification.
  • Demonstrable experience in a customer service environment.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and prioritize tasks effectively.
  • Adaptable and dynamic approach to ensure the role meets developing industry trends and technological developments.
Benefits:
  • 27 days holiday plus 8 bank holidays.
  • Pension contributions 4.5% matched.
  • Life assurance 4 x annual salary.
  • Flexible Benefits Platform with £25/month Company contribution.
  • Annual salary review.
  • Independent financial advice service.
  • Enhanced Employee Assistance Programme.
  • Shopping discounts with retailers.
  • Long service awards.
  • Recognition scheme & employee of the year awards.


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