Housing Administration Manager
5 days ago
We are seeking an experienced professional to serve as the Assistant Director for Housing Administration at the University of the Pacific. As a key member of the Residential Life and Housing team, this individual will be responsible for managing housing operations, including student housing applications, room assignments, and facility readiness.
The ideal candidate will possess excellent leadership and communication skills, with the ability to work effectively with diverse populations. Strong analytical and problem-solving skills are required, as well as the ability to exercise independent judgment in determining scheduling and communicating with campus partners.
Key Responsibilities:
- Manage the online student housing application process and room and meal plan assignments for all residence halls, apartments, and Greek facilities on both campuses.
- Exercise independent judgment to determine scheduling and lead communication with campus partners to ensure facility readiness.
- Communicate with campus partners to cohort students as requested by Athletics or academic programs.
- Responsible for managing the housing room change process, including emergency placements and completing audits to ensure occupancy accuracy.
- Assist with execution of housing occupancy strategies, including changes to policies and processes made by the University.
- Create and facilitate email communication through StarRez with all residential students on the Stockton campus.
- Implement accommodations approved by the Housing Petition Committee or Special Accommodation Request processes.
- Utilize StarRez to review student records and answer questions for students and parents regarding housing and dining charges.
- Audit and provide accurate occupancy reports by building to the One Card Office.
- Serve as part of the Residential Life and Housing team to devise, execute, and evaluate departmental goals.
- Provide information and updates myPacific regarding Housing policies and procedures.
- Represent Residential Life and Housing on University committees and on special projects as appointed.
- Possess excellent written and verbal communication skills.
- Show knowledge about FAMIS, EMS, Banner, StarRez and other housing related technology software programs.
- Demonstrate ability to prioritize assignments and proactively communicate issues requiring higher level input.
- Display a positive attitude and proven ability to work successfully with diverse populations.
This position serves as Campus Security Authority (CSA) as outlined by the Clery Act.
Requirements:
- Bachelor's Degree – (Two (2) years of full-time experience in the same/similar position is equal to one (1) year of completed post high school education coursework).
- Two (2) years of professional work experience in customer service, operations or administration.
- One (1) year experience working with StarRez software.
Estimated Salary: $66,560.00 per year
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