Assistant Director of Housing Operations

19 hours ago


StocktononTees, Stockton-on-Tees, United Kingdom University of the Pacific Full time
Job Overview

This position serves as a key member of the Residential Life and Housing team, responsible for overseeing housing operations at the University of the Pacific. The successful candidate will have excellent leadership and communication skills, with the ability to work effectively with diverse populations.

The Assistant Director for Housing Administration is responsible for managing the online student housing application process, room and meal plan assignments, and ensuring facility readiness. This role requires strong analytical and problem-solving skills, with the ability to exercise independent judgment in determining scheduling and communicating with campus partners.

Key Responsibilities:

  • Manage the online student housing application process and room and meal plan assignments for all residence halls, apartments, and Greek facilities on both campuses.
  • Exercise independent judgment to determine scheduling and lead communication with campus partners to ensure facility readiness.
  • Communicate with campus partners to cohort students as requested by Athletics or academic programs.
  • Responsible for managing the housing room change process, including emergency placements and completing audits to ensure occupancy accuracy.
  • Assist with execution of housing occupancy strategies, including changes to policies and processes made by the University.
  • Create and facilitate email communication through StarRez with all residential students on the Stockton campus.
  • Implement accommodations approved by the Housing Petition Committee or Special Accommodation Request processes.
  • Utilize StarRez to review student records and answer questions for students and parents regarding housing and dining charges.
  • Audit and provide accurate occupancy reports by building to the One Card Office.
  • Serve as part of the Residential Life and Housing team to devise, execute, and evaluate departmental goals.
  • Provide information and updates myPacific regarding Housing policies and procedures.
  • Represent Residential Life and Housing on University committees and on special projects as appointed.
  • Possess excellent written and verbal communication skills.
  • Show knowledge about FAMIS, EMS, Banner, StarRez and other housing related technology software programs.
  • Demonstrate ability to prioritize assignments and proactively communicate issues requiring higher level input.
  • Display a positive attitude and proven ability to work successfully with diverse populations.

This position serves as Campus Security Authority (CSA) as outlined by the Clery Act.

Requirements:

  • Bachelor's Degree – (Two (2) years of full-time experience in the same/similar position is equal to one (1) year of completed post high school education coursework).
  • Two (2) years of professional work experience in customer service, operations or administration.
  • One (1) year experience working with StarRez software.

Estimated Salary: $66,560.00 per year



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