Regional Hearingcare Manager

4 weeks ago

Watford, Hertfordshire, United Kingdom Sonova Full time

Regional Hearingcare Manager Opportunity

About Us

At Boots Hearingcare, we are committed to delivering exceptional hearing care solutions to our customers. As a Regional Hearingcare Manager, you will play a key role in leading our team of Hearing Aid Audiologists and store-based colleagues to achieve outstanding customer care and clinical excellence.

About the Role:

We are seeking an experienced retail manager to join our South Leadership team as the Regional Hearingcare Manager for Region 10 – Hertfordshire & Buckinghamshire. This role presents an exceptional opportunity to join our winning team and refine your leadership skills.

In this dynamic position, you will lead and empower our Hearing Aid Audiologists and store-based colleagues, igniting their potential through a shared dedication to outstanding customer care and clinical excellence. You will execute the Retail strategy in alignment with our Company's Strategic Goals, Brand Values, and financial targets.

Key Responsibilities:

  • Engage with all colleagues in stores to understand the insights gained through customers and deliver exceptional Customer Care.
  • Produce, in conjunction with the Head of Retail, sales budgets and forecasts based on tangible information on past performance, the potential business, and a forecast of new business.
  • Conduct weekly and monthly analysis of retail performance and report on deliverables agreed in business plan. Plan and implement actions based on the results, providing feedback and advice to your team.
  • Influence key partners & stakeholders to maximise retail opportunities through engagement in Hearingcare.
  • Drive and influence demand locally by optimising Hearing Health Check opportunity and maximising Hearing Check Up activity throughout stores.
  • Create trusted experts in Hearingcare by ensuring the highest clinical and professional standards are delivered, holding regular clinic observations and store visits.
  • Review team performance regularly in line with the Company Appraisal process.
  • Meet Hearing Aid Audiologist recruitment and retention requirements (critical for the role).
  • Maximise customer footprint by improving capacity and trading hours.

Person Specification:

  • At least two years of retail management experience, preferably in a healthcare or similar retail environment.
  • Budget accountability and be comfortable reporting at a senior level.
  • The ability to make decisions, use initiative, and carry out appropriate actions in line with the company policy.
  • Excellent communication skills and the ability to lead, manage, motivate, and derive the best from a professional team.
  • A proven track record in the delivery of on-target sales in a similar retail environment.
  • Confidence in using Microsoft Office packages.
  • Previous experience in the hearing care industry would be an advantage, however training will be given in the products and dispensing processes.
  • Experience working in a fast-moving environment, able to demonstrate good time management and organisational skills.
  • Full driving licence.

Boots Hearingcare is an equal opportunity employer.

We unite, nurture talent, and foster collaboration among individuals from diverse backgrounds to cultivate the strongest team in the marketplace. We are committed to ensuring equal treatment and opportunities for all candidates, regardless of their ethnic or national origin, religion, sexual orientation, marital status, gender, genetic identity, age, disability, or any other legally protected status.

We are committed to creating an inclusive and supportive environment where everyone can thrive and contribute to our shared success.

We are currently unable to provide Certificates of Sponsorship.

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