Regional Hearingcare Manager

4 weeks ago

Watford, Hertfordshire, United Kingdom Sonova Full time

Unlock Your Potential as a Regional Hearingcare Manager

About Us

At Sonova, we're dedicated to enhancing hearing experiences through tailored solutions. Our comprehensive assessments, expert fittings, and dedicated aftercare ensure our customers receive the best possible care. As part of our team, you'll contribute to our mission of improving quality of life through better hearing.

About the Role:

We're seeking a skilled leader to join our South Leadership team as the Regional Hearingcare Manager for Region 10 – Hertfordshire & Buckinghamshire. Reporting directly to the Head of Retail – South, you'll execute the Retail strategy in alignment with our Company's Strategic Goals, Brand Values, and financial targets.

In this dynamic position, you'll lead and empower Hearing Aid Audiologists and store-based colleagues, igniting their potential through a shared dedication to outstanding customer care and clinical excellence. You'll drive and influence demand locally by optimising Hearing Health Check opportunity and maximising Hearing Check Up activity throughout stores.

We're looking for an empathetic and resilient leader who meets daily challenges with optimism, innovative thinking, and a growth mindset, all while cultivating an inclusive environment.

Key Responsibilities:

  • Engage with all colleagues in stores to understand the insights gained through customers and deliver exceptional Customer Care.
  • Produce, in conjunction with the Head of Retail, sales budgets and forecasts based on tangible information on past performance, the potential business and a forecast of new business.
  • Conduct weekly and monthly analysis of retail performance and report on deliverables agreed in business plan. Plan and implement actions based on the results, providing feedback and advice to your team.
  • Influence key partners & stakeholders to maximise retail opportunities through engagement in Hearingcare.
  • Drive and influence demand locally by optimising Hearing Health Check opportunity and maximising Hearing Check Up activity throughout stores.
  • Create trusted experts in Hearingcare by ensuring the highest clinical and professional standards are delivered, holding regular clinic observations and store visits.
  • Review team performance regularly in line with the Company Appraisal process.
  • Meet Hearing Aid Audiologist recruitment and retention requirements (critical for the role)
  • Maximise customer footprint by improving capacity and trading hours.

Person Specification:

  • At least two years of retail management experience, preferably in a healthcare or similar retail environment.
  • Budget accountability and be comfortable reporting at a senior level.
  • The ability to make decisions, use initiative and carry out appropriate actions in line with the company policy.
  • Excellent communication skills and the ability to lead, manage, motivate, and derive the best from a professional team.
  • A proven track record in the delivery of on-target sales in a similar retail environment.
  • Confidence in using Microsoft Office packages.
  • Previous experience in the hearing care industry would be an advantage however training will be given in the products and dispensing processes.
  • Experience working in a fast-moving environment, able to demonstrate good time management and organisational skills.
  • Full driving licence.

Benefits at Sonova

  • Car Allowance: Enjoy a car allowance to support your commuting needs.
  • Boots Discount Card: Receive exclusive discounts on a wide range of products at Boots stores.
  • Free hearing aids if you need them as an employee
  • Free Flu Vaccine: Stay healthy with free flu vaccines available at Boots Pharmacies & Discounted for family members
  • Pension Scheme: Secure your future with our comprehensive pension scheme.
  • Flexible Benefit Box: Access our flexible benefit box to tailor benefits to suit your individual needs.
  • Life Assurance Cover: Gain peace of mind with life assurance cover.
  • Long Service Awards: Be recognised for your dedication with long service awards.
  • Generous Annual Leave: Start with 25 days of annual leave, increasing with length of service to a maximum of 30 days, plus bank holidays.
  • Telus: Access Telus, a confidential support network offering help and advice on matters both in and outside of work.

We are an equal opportunity employer and welcome applications from diverse backgrounds. Join us in creating an inclusive and supportive environment where everyone can thrive and contribute to our shared success.

We are committed to ensuring equal treatment and opportunities for all candidates, regardless of their ethnic or national origin, religion, sexual orientation, marital status, gender, genetic identity, age, disability, or any other legally protected status.

We are currently unable to provide Certificates of Sponsorship

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