Call Centre Specialist

5 days ago


London, Greater London, United Kingdom Maplecrest Ford Lincoln of Union Full time

Maplecrest Ford Lincoln of Union is committed to excellence in customer service. As a Call Centre Specialist, you will play a critical role in ensuring seamless customer experiences through effective communication, appointment management, and product knowledge. If you have a passion for delivering exceptional customer service, we want to hear from you.

Main Responsibilities:
  • Manage customer communications: Respond to calls, messages, and emails to resolve customer inquiries and issues.
  • Schedule appointments: Effectively manage schedules to meet customer expectations and maintain a consistent average.
  • Consult on customer success: Provide expert advice on how to achieve successful outcomes with our products and services.
  • Stay up-to-date: Maintain accurate and current knowledge of our products and services to deliver informed advice to customers.
  • Track interactions: Record customer interactions to enhance cross-functional awareness and improve overall customer satisfaction.

We offer a competitive salary of $50,000 - $80,000 per year, depending on experience, plus benefits and opportunities for career advancement.



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