Call Centre Customer Advisor
5 days ago
Intrum Justitia is seeking a dedicated Call Centre Customer Advisor to join our team in Reigate, Surrey. This role involves providing exceptional customer service and support to clients with financial difficulties.
About the Job:
- Respond to customer inquiries and concerns in a professional and empathetic manner.
- Develop and implement tailored solutions to meet customers' needs.
- Manage customer accounts, ensuring timely responses to their queries and concerns.
- Easily commute to our Reigate office or work from home with our flexible working pattern.
Key Requirements:
- Excellent communication and interpersonal skills to build strong relationships with customers.
- Experience in a customer-facing role, preferably in a call centre environment.
- Able to handle sensitive conversations and maintain confidentiality.
- Good numeracy and English literacy skills to understand complex financial products and solutions.
Compensation and Benefits:
- Competitive starting salary of £23,850 with OTE up to £27,427 (bonus paid monthly, subject to performance).
- 30 days holiday including bank holidays, with the option to buy more or sell back.
- Access to a contributory workplace pension scheme.
- Flexible working pattern offering work-life balance and career progression opportunities.
- Structured training and coaching for personal development.
- Private medical insurance, health cash plans, dental insurance, and more.
- Discounts on gym memberships and cycle to work schemes.
Estimated annual salary: £24,214 - £28,471 depending on experience and location.
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