Front of House Assistant

4 weeks ago


York, York City, United Kingdom Bannatyne Full time

About the Role:

We are seeking a warm and welcoming Front of House Assistant to join our team at Bannatyne. As the first point of contact for our guests, you will set the tone for their entire experience.

Key Responsibilities:

  • Greet and welcome guests with a friendly and professional demeanor.
  • Deal with emails, phone calls, and face-to-face queries.
  • Prepare and serve a variety of beverages and light snacks efficiently.
  • Manage spa bookings and appointments, ensuring a smooth scheduling process.
  • Handle guest inquiries, providing information about spa services, treatments, and products.
  • Process payments and manage the reception area efficiently.
  • Assist with the promotion of spa services, special offers, and retail products.
  • Ensure the reception area is clean, tidy, and inviting at all times.
  • Coordinate with Spa Therapists and other staff to ensure seamless service delivery.
  • Ensure all visitors to the site are logged correctly, including contractors and guest passes.

Requirements:

  • Strong interpersonal and communications skills and a customer-focused attitude.
  • A genuine passion for health, wellness, and customer service.
  • Excellent organizational skills and multitasking abilities.
  • The ability to establish rapport, build trust, and demonstrate credibility.
  • Ability to work flexible hours, including weekends and holidays.

Why Bannatyne?

Bannatyne is synonymous with excellence in the health and wellness industry. As a Front of House Assistant, you will work in a serene environment, surrounded by a team dedicated to making a difference in people's lives.



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