Front of House Team Member

3 weeks ago

York, York City, United Kingdom Bannatyne Full time

Job Title: Front of House Assistant

Hours: 16 per week

Rate of Pay: £ per hour

Location: York

Bannatyne, a leader in the health and wellness industry, is seeking a Front of House Assistant to join our team. As the first point of contact for our guests, you will set the tone for their entire experience.

Key Responsibilities:

  • Greet and welcome guests with a friendly and professional demeanor.
  • Deal with emails, phone calls, and face-to-face queries.
  • Prepare and serve beverages and light snacks efficiently.
  • Manage spa bookings and appointments.
  • Handle guest inquiries and provide information about spa services, treatments, and products.
  • Process payments and manage the reception area efficiently.
  • Assist with the promotion of spa services, special offers, and retail products.
  • Ensure the reception area is clean, tidy, and inviting at all times.
  • Coordinate with Spa Therapists and other staff to ensure seamless service delivery.
  • Ensure all visitors to the site are logged correctly.

Requirements:

  • Strong interpersonal and communications skills.
  • A genuine passion for health, wellness, and customer service.
  • Excellent organisational skills and multitasking abilities.
  • The ability to establish rapport, build trust, and demonstrate credibility.
  • Ability to work flexible hours, including weekends and holidays.

Bannatyne is synonymous with excellence in the health and wellness industry. As a Front of House Assistant, you will work in a serene environment, surrounded by a team dedicated to making a difference in people's lives.

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