Customer Service Representative
3 days ago
Job Role:
As a Counter Assistant at WHSmith, you'll play a key role in delivering exceptional customer experiences across our Post Office Stores. You'll be the face of our brand, ensuring that every customer interaction is positive, engaging, and memorable.
About the Role:
Our ideal candidate will be passionate about customer service, with a strong ability to communicate effectively, manage queues, and maintain high standards of governance and attention to detail. If you're a team player who thrives in a fast-paced environment, we want to hear from you.
Key Responsibilities:
- Deliver exceptional customer service: Provide personalized support to customers, resolving issues promptly and efficiently.
- Manage queues and workload: Ensure that customers can access our services quickly and simply, while maintaining a high level of productivity.
- Maintain high standards: Uphold WHSmith's values and standards, adhering to our policies and procedures at all times.
- Support the team: Collaborate with colleagues to achieve team goals, providing guidance and support when needed.
What We Offer:
A competitive salary, pension scheme, paid annual leave, and employee discounts are just the beginning. You'll also enjoy a range of benefits, including access to our Employee Assistance Programme, to support your physical, mental, and financial wellbeing.
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