House Steward

3 weeks ago


London, Greater London, United Kingdom The May Fair Hotel Full time

Unlock Your Potential in a Dynamic Hotel Environment

At The May Fair Hotel, we're committed to delivering exceptional guest experiences. As a House Steward, you'll play a vital role in maintaining the cleanliness and tidiness of our public areas, ensuring our guests feel welcome and relaxed during their stay.

About the Role:

  • As a House Steward, you'll be responsible for ensuring the public areas of the hotel are clean and well-maintained, including reception, lounges, and corridors.
  • You'll work closely with the housekeeping team to ensure seamless service delivery and high levels of customer satisfaction.
  • Assist with ad-hoc housekeeping duties as required, including supporting Room Attendants with tasks in guest bedrooms.
  • Provide exceptional customer service, greeting guests warmly and offering assistance whenever possible.
  • Collaborate with colleagues to maintain a high level of customer satisfaction and exceed guest expectations.

About You:

  • Previous housekeeping or cleaning experience is essential, ideally within a 4- or 5-star hotel environment. Training will be provided to support your development.
  • You'll need to demonstrate excellent attention to detail, customer service skills, and a basic level of English communication.
  • A flexible and positive attitude is essential for success in this role.

What We Offer:

  • Competitive salary and benefits package
  • 28 days' holiday per annum, increasing with long service
  • Complimentary meals, beverages, and social events
  • Opportunities for career progression and training
  • Access to our company doctor and wellbeing champions


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