IT Support Analyst

5 days ago


Salisbury, Wiltshire, United Kingdom Hays Technology Full time

Job Summary



The IT Support Analyst will be responsible for providing effective and efficient technical support to clients' users, ensuring that the business can use IT services as expected. The ideal candidate will have experience in IT service management, with a strong understanding of ITIL processes and procedures.



Key Responsibilities




  • Provide IT support to users via the IT Service Desk
  • Handle and manage incoming calls and online requests to the IT Service Desk
  • Ensure that all IT incidents and service requests are resolved in an effective and efficient manner
  • Coordinate effectively with other IT support analysts and provide support and guidance to other IT department team members
  • Ensure user awareness and compliance with relevant policies and procedures
  • Identify and help deliver continuous improvement to IT services


Requirements




  • Eligible for SC clearance
  • Windows 11
  • 'Halo' Service Management tool
  • Experience of integrating Service Management tools with other platforms
  • IT Service Desk reporting
  • Experience of hardware and software refresh initiatives
  • Experience of device configuration management tools
  • Problem Management
  • ITIL Foundation certification


What We Offer




  • Salary of up to £35,000
  • Generous benefits package
  • Access to industry-leading training and certifications
  • Good pension
  • Free parking
  • Opportunity to accumulate and stack holiday


  • Salisbury, Wiltshire, United Kingdom Babcock International Group Full time

    Job Title: Business Systems AnalystLocation: Hybrid Working Arrangements Compensation: Competitive + BenefitsRole Type: Full time / Permanent Role ID: SF At Babcock, we're working to create a safe and secure world, together. As a Business Systems Analyst, you'll play a crucial role in making our business work as efficiently and effectively as possible. The...


  • Salisbury, Wiltshire, United Kingdom Babcock International Group Full time

    About the RoleWe are seeking a highly skilled Business Analyst to join our team at Babcock International Group. As a Business Analyst, you will play a critical role in driving business efficiency and effectiveness.Key ResponsibilitiesAs a Business Analyst, you will be responsible for:Working with business and insight team analysts to understand critical...


  • Salisbury, Wiltshire, United Kingdom Babcock International Group Full time

    About the RoleWe are seeking a skilled Business Systems Analyst to join our team at Babcock International Group. As a Business Systems Analyst, you will play a critical role in ensuring the efficient and effective operation of our business processes.Key ResponsibilitiesWork with business and insight team analysts to understand critical questions and identify...


  • Salisbury, Wiltshire, United Kingdom Babcock International Group Full time

    About the Role We are seeking a highly skilled Business Analyst to join our team at Babcock International Group. As a Business Analyst, you will play a critical role in driving business efficiency and effectiveness by analyzing data and identifying opportunities for improvement. Key Responsibilities Work with business and insight team analysts to understand...


  • Salisbury, Wiltshire, United Kingdom Babcock International Group Full time

    About the Role We are seeking a highly skilled Business Analyst to join our team at Babcock International Group. As a Business Analyst, you will play a critical role in driving business efficiency and effectiveness by analyzing data and identifying opportunities for improvement. Key Responsibilities Work with business and insight team analysts to understand...


  • Salisbury, Wiltshire, United Kingdom Hays PLC Full time

    Senior Business Analyst OpportunityWe are seeking a highly skilled Senior Business Analyst to join our team at Landmarc. As a key member of our Technology Enablement Team, you will play a crucial role in bridging the gap between business needs and technology solutions.Key Responsibilities:Conduct detailed analyses of business processes, systems, and user...


  • Salisbury, Wiltshire, United Kingdom Hays PLC Full time

    Senior Business Analyst OpportunityWe are seeking a highly skilled Senior Business Analyst to join our team at Landmarc. As a key member of our Technology Enablement Team, you will play a crucial role in bridging the gap between business needs and technology solutions.Key Responsibilities:Conduct detailed analyses of business processes, systems, and user...


  • Salisbury, Wiltshire, United Kingdom Hays Specialist Recruitment Full time

    Job Role: RPA AnalystAbout the Role:The role is a permanent position offering flexible working arrangements. As the RPA Analyst, you will be working with the Informatics team to support the organisation's automation efforts in delivering cost-effective, risk-controlled, robust and reliable automation solutions. Day-to-day responsibilities include involvement...


  • Salisbury, Wiltshire, United Kingdom Shergold Chartered (SC Accountants Limited) Full time

    A leading Salisbury-based accounting firm is seeking a talented Financial Analyst Trainee to join their team. This exciting opportunity offers the chance to develop skills in financial analysis and gain valuable experience in the industry.About the RoleWe are looking for a highly motivated individual with a strong passion for finance and a desire to learn...


  • Salisbury, Wiltshire, United Kingdom Government jobs, apprenticeship Full time

    Job Description:As a Business Analyst Apprentice, you will be part of a dynamic team that drives digital innovation in the healthcare industry. The role involves working closely with stakeholders to understand business needs and develop solutions to improve processes and systems.Key Responsibilities:Proactively learn software to understand available...


  • Salisbury, Wiltshire, United Kingdom Health Jobs UK Full time

    Automation Business Analyst/Developer/OperatorJob OverviewAre you interested in being part of a team that shapes the future of healthcare? We are seeking a skilled Automation Business Analyst/Developer/Operator to join our Informatics department as part of our Robotic Process Automation team.The role has three functions: Business Analyst, Automation...


  • Salisbury, Wiltshire, United Kingdom SR2 | Socially Responsible Recruitment | Certified B Corporation™ Full time

    Information Technology Operations ManagerSR2 | Socially Responsible Recruitment | Certified B Corporation – a socially responsible businessAs a business grows, it's easy to overlook the IT infrastructure that facilitates that growth. In this role, you'll join an exciting period of transformation at an organization that's set to seriously grow, both in...


  • Salisbury, Wiltshire, United Kingdom NHS Full time

    Automation Business Analyst/Developer/OperatorWe are seeking a highly skilled Automation Business Analyst/Developer/Operator to join our Informatics department as part of our Robotic Process Automation team.The role has three functions: Business Analyst, Automation Developer, and Operator. The Business Analyst function is responsible for engaging with...


  • Salisbury, Wiltshire, United Kingdom NHS Full time

    Automation Business Analyst/Developer/OperatorWe are seeking a highly skilled Automation Business Analyst/Developer/Operator to join our Informatics department as part of our Robotic Process Automation team.The role has three functions: Business Analyst, Automation Developer, and Operator. The Business Analyst function is responsible for engaging with...


  • Salisbury, Wiltshire, United Kingdom Hays Specialist Recruitment Full time

    About the RoleWe are recruiting for an RPA Analyst to join a large public sector organisation. As part of the Automation team, you will work strategically to transform business processes into automated processes. The role is permanent and offers flexible working.Your New ResponsibilitiesAs the RPA Analyst, you will work with the Informatics team to support...


  • Salisbury, Wiltshire, United Kingdom Babcock International Group Full time

    About the RoleWe are seeking a highly skilled Business Analyst to join our team at Babcock International Group. As a Business Analyst, you will play a critical role in driving business efficiency and effectiveness.Key ResponsibilitiesAs a Business Analyst, you will be responsible for:Ensuring data is utilised to provide actionable insights for operational...


  • Salisbury, Wiltshire, United Kingdom Salisbury NHS Foundation Trust Full time

    Job SummaryThe role of Automation Business Analyst/Developer/Operator is a key position within the Informatics department of Salisbury NHS Foundation Trust. The successful candidate will be responsible for delivering cost-effective, risk-controlled, robust, reliable, responsive, and secure automation solutions for the Trust.Main Duties of the JobThe Business...


  • Salisbury, Wiltshire, United Kingdom Adecco Full time

    Job Title: Security AnalystJob Summary:We are seeking a talented Security Analyst to join our team at Adecco. As a Security Analyst, you will play a vital role in maintaining and enhancing the organisation's security. Your skills and expertise will make a significant impact in safeguarding the company from cyber threats and ensuring the overall protection of...


  • Salisbury, Wiltshire, United Kingdom SR2 | Socially Responsible Recruitment | Certified B Corporation™ Full time £60,000

    Operations Lead – SalisburyYou'll oversee the day-to-day of IT support, ensuring the smooth operation of our company's tech infrastructure. As a senior person, you'll contribute to strategy and best practice, driving growth through technology innovation.As a member of our IT team, you'll manage a small team of support desk engineers, focusing on device...


  • Salisbury, Wiltshire, United Kingdom NHS Full time

    About the RoleWe are seeking a highly skilled Automation Business Analyst/Developer/Operator to join our Informatics department as part of our Robotic Process Automation team.The successful candidate will be responsible for delivering cost-effective, risk-controlled, robust, reliable, responsive, and secure automation solutions for the Trust.Main...