Parking Centre Operations Manager
6 days ago
We are seeking a highly organized and detail-oriented individual to join our team as a Parking Centre Administrator in Dingwall. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day running of our parking centre.
Key Responsibilities:- Review CCTV images of cars parked in violation of local site rules.
- Validate Penalty Charge Notices (PCNs) including potential fines versus approved user and exemption lists.
- Undertake check-ups of vehicle ownership through the DVLA.
- Create and post statutory notice letters to members of the public.
- Coordinate first-line appeals and debt recovery to the point of being passed to a third-party stakeholder.
- Scan inbound post from members of the public.
- Interpret enabling legal code of practice.
- Be the first line for managing complaints.
- Ensure processes to apply Discounts and Exemptions are working correctly.
- Monitor payment status of Penalty Charge Notices.
- Complete Payment Management actions such as Refunds, Transaction Reversals and Redress Payments.
- Utilise software programs such as Parkway and FGL.
- Excellent documentation skills.
- The skill to work in a clerical setting.
- A keen eye for detail.
- Excellent written and verbal communication skills.
- The talent to learn new subjects and absorb new information.
- Be eager to acquire new knowledge of computer systems.
- The skill to multitask and adapt to change with minimum direction.
- Experience of working in the parking industry is desired but not essential.
- £23,795.20 per annum.
- 40 hours per week, working pattern is Mon to Fri but one Saturday every month.
- 5.6 weeks annual leave per annum rising to 6.6 weeks with long service.
- Pension scheme.
- Employee of the month award scheme.
- Employee discount.
- Award-winning Training and Development.
We are committed to creating a fair and inclusive work environment where everyone has the opportunity to succeed. If you are a motivated and detail-oriented individual who is eager to learn and grow with our team, we encourage you to apply for this exciting opportunity.
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Parking Centre Operations Manager
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Dingwall, Highland, United Kingdom Apcoa Parking Full timeParking Centre Administrator - DingwallWe are seeking a highly organized and detail-oriented individual to join our team as a Parking Centre Administrator in Dingwall. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day running of our parking centre.Key Responsibilities:Review CCTV images of vehicles parked in...
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Parking Centre Operations Manager
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Dingwall, Highland, United Kingdom Apcoa Parking Full timeParking Centre Administrator - DingwallWe are seeking a highly organized and detail-oriented individual to join our team as a Parking Centre Administrator in Dingwall. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day running of our parking centre.Key Responsibilities:Review CCTV images of vehicles parked in...
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Dingwall, Highland, United Kingdom Apcoa Parking Full time{"Responsibilities": "Key Responsibilities:• Review CCTV images of vehicles parked in violation of local site rules.• Validate Penalty Charge Notices (PCNs) including potential fines versus approved user and exemption lists.• Undertake check-ups of vehicle ownership through the DVLA.• Create and post statutory notice letters to members of the...
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Parking Centre Operations Coordinator
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Dingwall, Highland, United Kingdom Apcoa Parking Full time{"Responsibilities": "Key Responsibilities:• Review CCTV images of vehicles parked in violation of local site rules.• Validate Penalty Charge Notices (PCNs) including potential fines versus approved user and exemption lists.• Undertake check-ups of vehicle ownership through the DVLA.• Create and post statutory notice letters to members of the...
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Dingwall, Highland, United Kingdom The Recruitment Co. Full timePosition Overview:We are currently seeking a dedicated Appeals Officer to enhance our dynamic appeals department.Key Responsibilities:- Engage with the Appeals Team to address challenges related to private parking charge notices.- Conduct thorough analysis of individual cases and compile appropriate written responses.- Assist in managing customer...
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Dingwall, Highland, United Kingdom The Recruitment Co. Full timePosition Overview:We are currently seeking a dedicated Appeals Officer to enhance our dynamic appeals department.Role Responsibilities:- Engage with the Appeals Team to address disputes regarding private parking charge notices.- Evaluate individual cases and compile the necessary written responses.- Assist in managing customer inquiries and provide support...
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