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Parking Centre Operations Coordinator

2 months ago

Dingwall, Highland, United Kingdom Apcoa Parking Full time
{"Responsibilities": "Key Responsibilities:
• Review CCTV images of vehicles parked in violation of local site rules.
• Validate Penalty Charge Notices (PCNs) including potential fines versus approved user and exemption lists.
• Undertake check-ups of vehicle ownership through the DVLA.
• Create and post statutory notice letters to members of the public.
• Coordinate first-line appeals and debt recovery to the point of being passed to a third-party stakeholder.
• Scan inbound post from members of the public.
• Interpret enabling legal code of practice.
• Be the first line for managing complaints.
• Ensure processes for applying discounts and exemptions are working correctly.
• Monitor payment status of Penalty Charge Notices.
• Complete Payment Management actions such as Refunds, Transaction Reversals, and Redress Payments.
• Utilize software programs such as Parkway and FGL.
", "Requirements": "What We Need:
• Excellent documentation skills.
• Ability to work in a clerical setting.
• Keen eye for detail.
• Excellent written and verbal communication skills.
• Talent to learn new subjects and absorb new information.
• Eagerness to acquire new knowledge of computer systems.
• Skill to multitask and adapt to change with minimum direction.
• Experience in the parking industry is desired but not essential.
", "Benefits": "What We Offer:
• £23,795.20 per annum.
• 40 hours per week, working pattern is Mon to Fri but one Saturday every month.
• 5.6 weeks annual leave per annum rising to 6.6 weeks with long service.
• Pension scheme.
• Employee of the month award scheme.
• Employee discount.
• Award-winning Training and Development.
", "About Us": "About Apcoa Parking:
Apcoa Parking is committed to ensuring a fair and inclusive work environment. We offer a dynamic and supportive atmosphere where employees can grow and develop their skills. With challenging projects and a focus on excellence, we strive to create a workplace where everyone can thrive."}