Call Centre Administrator

5 months ago

Dingwall, United Kingdom APCOA PARKING (UK) LTD Full time

**The Role**:

- The Role

**Call Centre Administrator - Dingwall - £21,715.20 per annum - 40 hours per week.**
- Do you have a keen eye for detail? Do you have excellent written and verbal communication skills? Do you have the skill to multitask? Are you eager to learn new things? Can you work under pressure?
Are you able to work weekends?
- If you answered yes, then this may be the opportunity for you
- **Here are some of the **Responsibilities of the role, but no limited to;**
- Reviewing CCTV images of cars parked in violation of local site rules.
- Validate Penalty Charge Notices (PCN’s) including potential fines versus approved user and exemption lists.
- Undertake check-ups of vehicle ownership through the DVLA.
- Create and post statutory notification letters to members of the public.
- Coordinate of first line appeals and debt recovery to the point of being passed to a third-party stakeholder.
- Scan of inbound post from members of the public.
- Interpret enabling legislation and codes of practice.
- Be the first line for the management of complaints.
- Monitor payment status of Penalty Charge Notices.
- Complete Payment Management actions such as Refunds, Transaction Reversals and Redress Payments.
- Utilise software programs such as Parkway and FGL.

**What you’ll bring**:

- Excellent documentation skills.
- The skill to work in an clerical setting.
- Have a keen eye for detail.
- Excellent written and verbal communication skills.
- Be eager to acquire new knowledge of computer systems.
- The skill to multitask and adapt to change with minimum supervision.
- Have experience of working in the parking industry is desirable but by no means essential.
Are you looking to build a career?
- **What we offer you,**
- £21,715 per annum
- 40 hours per week, working pattern is over 5 days including every Saturday and Sunday until 5pm.
- 5.6 weeks annual leave per annum rising to 6.6 weeks with long service
- Pension scheme
- Employee of the month award scheme
- Employee discount
- Award winning Training and Development

We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.

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