Service Supervisor
6 days ago
Cento is seeking a highly skilled Service Supervisor to lead our engineering team and drive the success of our clients operations.
This leadership role combines hands-on technical support with strategic planning to ensure high-quality service delivery, safety compliance, and operational efficiency.
The ideal candidate will have extensive experience with Gent and Notifier systems, as well as a strong background in field electrical work and supervisory/management roles.
Key Responsibilities- Lead a team of engineers, creating a culture that promotes motivation, excellence, and collaboration.
- Collaborate with the Field Line Manager to design and implement strategies for continuous improvement, enhancing team productivity and efficiency.
- Provide mentorship and training to team members, supporting their technical growth and fostering a culture of learning and development.
- Support new team members through a thorough induction process, ensuring they are equipped with the necessary skills and knowledge to succeed.
- Actively engage in engineering projects, offering hands-on support and troubleshooting complex systems and issues.
- Provide over-the-phone technical guidance to team members, ensuring prompt and effective issue resolution.
- Conduct regular health and safety audits, identifying areas for improvement and ensuring compliance with safety standards.
- Develop and enforce action plans to address safety concerns, ensuring a secure working environment for the entire team.
- Monitor the quality of engineering tasks, ensuring all projects meet customer expectations and business objectives.
- Serve as the primary liaison between field operations and the office, ensuring clear communication and consistent information flow.
- Gather feedback from field operations to inform management and contribute to the refinement of processes and service improvements.
- Plan and manage work schedules, effectively allocating personnel and resources to meet project deadlines and objectives.
- Extensive experience with Gent and Notifier systems.
- At least 8 years of industry experience, including field electrical work and supervisory/management roles.
- Relevant industry qualifications (FIA or equivalent).
- Certification in IOSH or SSSTS (Health and Safety).
- Strong proficiency in MS Office applications (Outlook, Word, Excel).
- Demonstrated leadership and communication skills.
- Excellent customer service abilities.
- Solid understanding of contract terms and pricing.
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