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Service Supervisor
2 months ago
Job Title: Service Engineering Supervisor
Location: Cambridgeshire
Job Overview: As the Service Engineering Supervisor, you will oversee a team of engineers, ensuring high-quality service delivery, safety compliance, and operational efficiency. This leadership role combines hands-on technical support with strategic planning to drive continuous improvement and team success.
Key Responsibilities:
- Lead a High-Performing Team: Inspire and lead a team of engineers, creating a culture that promotes motivation, excellence, and collaboration.
- Strategic Planning: Collaborate with the Field Line Manager to design and implement strategies for continuous improvement, enhancing team productivity and efficiency.
- Mentorship and Training: Provide mentorship and training to team members, supporting their technical growth and fostering a culture of learning and development.
- Induction and Onboarding: Support new team members through a thorough induction process, ensuring they are equipped with the necessary skills and knowledge to succeed.
- Technical Support: Actively engage in engineering projects, offering hands-on support and troubleshooting complex systems and issues.
- Communication: Provide over-the-phone technical guidance to team members, ensuring prompt and effective issue resolution.
- Safety and Compliance: Conduct regular health and safety audits, identifying areas for improvement and ensuring compliance with safety standards.
- Action Planning: Develop and enforce action plans to address safety concerns, ensuring a secure working environment for the entire team.
- Quality Assurance: Monitor the quality of engineering tasks, ensuring all projects meet customer expectations and business objectives.
- Interdepartmental Liaison: Serve as the primary liaison between field operations and the office, ensuring clear communication and consistent information flow.
- Process Improvement: Gather feedback from field operations to inform management and contribute to the refinement of processes and service improvements.
- Work Scheduling: Plan and manage work schedules, effectively allocating personnel and resources to meet project deadlines and objectives.
Qualifications & Requirements:
- Technical Expertise: Extensive experience with Gent and Notifier systems.
- Industry Experience: At least 8 years of industry experience, including field electrical work and supervisory/management roles.
- Relevant Qualifications: Relevant industry qualifications (FIA or equivalent).
- Health and Safety: Certification in IOSH or SSSTS (Health and Safety).
- Software Proficiency: Strong proficiency in MS Office applications (Outlook, Word, Excel).
- Leadership and Communication: Demonstrated leadership and communication skills.
- Customer Service: Excellent customer service abilities.
- Contract Knowledge: Solid understanding of contract terms and pricing.
About the Role: This leadership position is perfect for a results-driven professional with a blend of technical expertise and leadership experience, ready to take on a key role in driving the success of our clients engineering team.