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Service Supervisor

2 months ago

Cambridge, Cambridgeshire, United Kingdom Cento Full time
Job Title: Service Engineering Supervisor

Centos Service Engineering Supervisor plays a pivotal role in driving the success of our clients engineering team. As a results-driven professional with a blend of technical expertise and leadership experience, you will oversee a team of engineers, ensuring high-quality service delivery, safety compliance, and operational efficiency.

Key Responsibilities:
  • Lead a team of engineers, creating a culture that promotes motivation, excellence, and collaboration.
  • Collaborate with the Field Line Manager to design and implement strategies for continuous improvement, enhancing team productivity and efficiency.
  • Provide mentorship and training to team members, supporting their technical growth and fostering a culture of learning and development.
  • Support new team members through a thorough induction process, ensuring they are equipped with the necessary skills and knowledge to succeed.
  • Actively engage in engineering projects, offering hands-on support and troubleshooting complex systems and issues.
  • Provide over-the-phone technical guidance to team members, ensuring prompt and effective issue resolution.
  • Conduct regular health and safety audits, identifying areas for improvement and ensuring compliance with safety standards.
  • Develop and enforce action plans to address safety concerns, ensuring a secure working environment for the entire team.
  • Monitor the quality of engineering tasks, ensuring all projects meet customer expectations and business objectives.
  • Serve as the primary liaison between field operations and the office, ensuring clear communication and consistent information flow.
  • Gather feedback from field operations to inform management and contribute to the refinement of processes and service improvements.
  • Plan and manage work schedules, effectively allocating personnel and resources to meet project deadlines and objectives.
Qualifications & Requirements:
  • Extensive experience with Gent and Notifier systems.
  • At least 8 years of industry experience, including field electrical work and supervisory/management roles.
  • Relevant industry qualifications (FIA or equivalent).
  • Certification in IOSH or SSSTS (Health and Safety).
  • Strong proficiency in MS Office applications (Outlook, Word, Excel).
  • Demonstrated leadership and communication skills.
  • Excellent customer service abilities.
  • Solid understanding of contract terms and pricing.