Production Manager, The House of Garrard

4 weeks ago

London, Greater London, United Kingdom The House of Garrard Full time

Job Summary

We are seeking a highly skilled Production Executive to join our team at The House of Garrard. As a key member of our production department, you will play a crucial role in ensuring the highest quality standards are met in all aspects of our fine jewellery production.

Key Responsibilities

  • Assist in quality checking all fine jewellery to ensure it meets our high standards.
  • Maintain the departments QC log, tracking any persistent issues and flagging this to the appropriate department.
  • Maintain the logs for wedding bands, eternity and signet rings, ensuring that all relevant engraving detail is captured and communication with internal and external workshops is maintained so that all production deadlines are met.
  • Communicate with workshops on quality issues and product that does not pass quality standards, returning product where applicable.
  • Check and create comprehensive stone reports for all high value gemstones which pass through the business, capturing detailed images, noting all relevant stone information as well as any areas of concern.
  • Create and maintain comprehensive QC reports with detailed images for all High Jewellery and single stone items, as well as keeping the list of QC reports up to date.
  • Work alongside the Head of Production to ensure all repairs are reviewed and actioned in a timely manner.
  • Maintain Garrard jewellery repair and workshop logs to ensure items are complete in time and accounting for material and costs.
  • Support the production team in checking all stones related to repairs and conveying any necessary information and concerns so that accurate quotes and information may be communicated to the retail team.
  • Create accurate shipping documents for product shipments.
  • Maintain SKU information, such as detailed measurements and specifications, for use within the department and for ecommerce purposes.
  • Assist in all other ad hoc production duties on a day-to-day basis.
  • Build strong channels of communication with all internal departments eg. Sales, Merchandising and Logistics, working to overcome challenges that may affect the delivery of the production timeline.
  • Manage and direct responsibility over the teams Production Assistant, delegating relevant tasks, monitoring their performance, steering their growth, as well as recognising and addressing any knowledge gaps and providing constructive feedback.

Requirements

  • Experience in quality checking fine jewellery is essential.
  • Gemmological knowledge of diamonds and other precious stones, a gemmological qualification is essential.
  • Line management skills and experience.
  • Team-oriented and able to work flexibly across different departments.
  • A logical thinker who is precise and has excellent attention to detail.
  • Experience working to tight deadlines.
  • Experience in SAP software a bonus.
  • Proficient IT in Microsoft Office, particularly Excel.
  • Good spoken and written English.

About The House of Garrard

The House of Garrard is a leading luxury jeweller with a rich history dating back to 1735. We are committed to creating exceptional handcrafted jewels that capture the imagination of our customers worldwide. As a member of our team, you will be part of a dynamic and creative environment that values innovation, quality and customer satisfaction.

What We Offer

We offer a competitive salary and benefits package, including a comprehensive EAP, cycle to work scheme, and access to discount and wellness platform Perkbox. As an employer, we are committed to sustainability and reducing our carbon footprint year on year, creating a great working environment for all our employees.

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