Production Executive

4 weeks ago

London, Greater London, United Kingdom The House of Garrard Full time

Supporting the work of The House of Garrard since 2006

The Role

Production Executive

The House of Garrard

Background to The House of Garrard

Set in the heart of London since 1735, Garrard's royal legacy lives on in its exceptional handcrafted jewels.

Since being appointed the first official Crown Jeweller in 1843, Garrard has proudly played its part in British royal history, creating jewels that have captured imaginations throughout the world.

From the legendary setting of the Cullinan I diamond, the world's largest cut and colourless diamond, to glittering tiaras worn at state occasions and Princess Diana's iconic engagement ring, Garrard has crafted some of the most famous jewels of all time.

After almost 300 years, the House's industry-leading designers, gemmologists and craftspeople continue to be entrusted with extraordinary new designs for royalty and private clients, alongside the exquisite jewels in Garrard's collections, each of which bears the quintessential British hallmarks of heritage and handcraftsmanship.

Overall Summary

The purpose of this role is to work closely with the Head of Production and Production Team to assist in all operational aspects of Garrard production.

You will;

  • Have a keen interest in fine jewellery and gemstones
  • Have a desire to be part of a busy team, with a very hands-on approach
  • Align with Garrard's core values, centred on Planet, People and Product. Approaching tasks with the highest attention to detail and consideration for sustainability goals

Responsibilities

  • Assisting in quality checking all Garrard jewellery to ensure it meets the company's high standards.
  • Maintenance of the departments QC log, tracking any persistent issues and flagging this to the appropriate department.
  • Maintenance of the logs for wedding bands, eternity and signet rings, ensuring that all relevant engraving detail is captured and communication with internal and external workshops is maintained so that all production deadlines are met.
  • Communicating with workshops on quality issues and product that does not pass quality standards, returning product where applicable.
  • Checking and creating comprehensive stone reports for all high value gemstones which pass through the business, capturing detailed images, noting all relevant stone information as well as any areas of concern.
  • Creation and maintenance of comprehensive QC reports with detailed images for all High Jewellery and single stone items, as well as keeping the list of QC reports up to date.
  • Working alongside the Head of Production to ensure all repairs are reviewed and actioned in a timely manner.
  • Maintaining Garrard jewellery repair and workshop logs to ensure items are complete in time and accounting for material and costs.
  • Supporting the production team in checking all stones related to repairs and conveying any necessary information and concerns so that accurate quotes and information may be communicated to the retail team.
  • Creating accurate shipping documents for product shipments.
  • Maintaining SKU information, such as detailed measurements and specifications, for use within the department and for ecommerce purposes.
  • Assisting in all other ad hoc production duties on a day-to-day basis.
  • Building strong channels of communication with all internal departments eg. Sales, Merchandising and Logistics, working to overcome challenges that may affect the delivery of the production timeline.
  • Management and direct responsibility over the teams Production Assistant, delegating relevant tasks, monitoring their performance, steering their growth, as well as recognising and addressing any knowledge gaps and providing constructive feedback.

Skills

  • Experience in quality checking fine jewellery is essential
  • Gemmological knowledge of diamonds and other precious stones, a gemmological qualification is essential
  • Line management skills and experience
  • Team-oriented and able to work flexibly across different departments
  • A logical thinker who is precise and has excellent attention to detail
  • Experience working to tight deadlines
  • Experience in SAP software a bonus
  • Proficient IT in Microsoft Office, particularly Excel
  • Good spoken and written English

Department

Production

Reporting to

Head of Production

Type of role

Full time - Maternity Cover, 1 year contract

Remuneration

Competitive with benefits

Benefits

As an employer, Garrard are committed to sustainability and reducing our carbon footprint year on year and creating a great working environment for all our employees. We have a flexible working policy, great benefits including remote GP and mental health support, a comprehensive EAP, cycle to work scheme, and access to discount and wellness platform Perkbox.

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