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Key Account Coordinator

1 month ago

High Wycombe, Buckinghamshire, United Kingdom Edgewell Personal Care Brands, LLC Full time

Edgewell Personal Care Brands, LLC is a dynamic global company with a portfolio of over 25 brands that touch lives in more than 50 countries. Our success relies on talented individuals who share our vision of making useful things joyful.

Attractive Salary & Benefits

This role offers a competitive salary and benefits package, including a generous annual leave entitlement and access to exclusive Edgewell branded products.

About the Role

We are seeking an experienced Customer Service Coordinator to join our Supply Chain team in High Wycombe. As a Key Account Coordinator - Logistics Expert, you will be responsible for supporting the order management process, ensuring timely delivery of our products to customers across the UK and Europe.

Key Responsibilities:

  • Process customer orders with high accuracy, managing order information flow, checking product availability, booking delivery, and transportation considering customer-specific requirements and lead times.
  • Understand and monitor special customer requirements, including pick & packing, transportation, and delivery lead times.
  • Review and monitor Backorders, proactively communicating issues to customers and sales teams.
  • Evaluate and action requests for returns and claims, issuing credit notes based on the sign-off/return confirmation process.
  • Maintain relevant customer product/material code files, update SAP with changes, and ensure customers are aware of updates and effective dates.
  • Ensure customers are regularly informed about product availability, sales over forecast, delivery times, and delays.
  • Proactively use shared daily/weekly/monthly reports to drive action for own accounts within agreed timeframes, follow up, and discuss challenges faced to enable issue resolution and allow orders to be delivered on time and in full.

Requirements:

  • Experience in a similar role and industry.
  • Educated to a minimum of A level or equivalent, including English and Maths.
  • Highly developed IT skills and proficiency in Microsoft Office tools (Excel, Teams).
  • Prior experience in SAP would be advantageous.
  • Ability to work as part of a team and use own initiative.
  • Passionate about customer service.
  • Highly organized and able to manage deadlines effectively and efficiently.
  • High levels of attention to detail.
  • Flexible and responsive working style.
  • Good communicator via email, telephone, or written communication.

What We Offer:

  • A 'can do' working culture with a competitive salary and benefits package.
  • Employee assistance program and life assurance.
  • Discounted Edgewell branded products.
  • Core working hours and 25 days annual leave.
  • Free beverages and snacks.
  • Sports and social club membership.
  • Casual smart dress code.
  • A great boss.

About Us:

Edgewell Personal Care Brands, LLC is an equal opportunity employer committed to creating a collaborative and diverse global team where good ideas can thrive, and colleagues can learn and lead. We prohibit discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status, or any legally protected status in accordance with applicable federal, state, and local laws.