Current jobs related to GenAI Architect, Customer Outcomes Specialist - StainesuponThames, Surrey - ServiceNow

  • GenAI Architect, Customer Outcomes

    2 weeks ago

    Staines, Surrey, United Kingdom ServiceNow Full time

    It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly...

  • Solution Architect for Customer Workflows

    2 months ago

    Staines-upon-Thames, Surrey, United Kingdom ServiceNow Full time

    Job DescriptionAs a Technical Architect for Customer Workflows, you will be responsible for guiding clients through the implementation of ServiceNow's Customer Service Management (CSM) and Field Service Management (FSM) solutions. This role requires a strategic and technical leader who can deliver best-practice-based solutions that drive business outcomes...

  • Platform Architect, Customer Solutions Expert

    2 weeks ago

    Staines-upon-Thames, Surrey, United Kingdom ServiceNow Full time

    Job DescriptionThe Platform Architect for Customer Workflows is a strategic and technical leader responsible for guiding clients through the implementation of ServiceNow's Customer Service Management (CSM) solutions. This role focuses on delivering best-practice-based solutions that drive business outcomes and enhance operational efficiency.Key...

  • Platform Architect for Customer Workflows

    3 weeks ago

    Staines-upon-Thames, Surrey, United Kingdom ServiceNow Full time

    Job DescriptionAs a strategic and technical leader, you will guide clients through the implementation of ServiceNow's Customer Service Management (CSM) and Industry Vertical solutions. This role focuses on delivering best-practice-based solutions that drive business outcomes and enhance operational efficiency.Key ResponsibilitiesProject DeliveryAct as the...

  • Industry Architect, Customer and Industry Workflows Specialist

    2 weeks ago

    Staines-upon-Thames, Surrey, United Kingdom ServiceNow Full time

    Job Title: Industry Architect, Customer and Industry Workflows SpecialistJob Summary: As a ServiceNow Industry Architect, you will play a crucial role in defining the business value and solution architecture that meet our clients' needs. You will work closely with stakeholders to understand their strategic objectives, bring Industry best practices around...

  • Customer Success Manager

    3 weeks ago

    Staines-upon-Thames, Surrey, United Kingdom ServiceNow Full time

    Customer Success Manager RoleThe Customer Success Manager plays a critical role in ensuring customers achieve their desired business outcomes through the effective use of ServiceNow products. This position involves overseeing a portfolio of customers, understanding their unique needs and challenges, and providing prescriptive guidance to help them achieve...

  • Senior Principal Customer Success Architect

    4 weeks ago

    Staines-upon-Thames, Surrey, United Kingdom Servicenow Full time

    Job Title: Senior Principal Customer Success ArchitectAt ServiceNow, we're seeking a seasoned Senior Principal Customer Success Architect to join our Customer Outcomes team. As a key member of our organization, you'll play a strategic advisory role, helping our customers achieve their vision and maximize ServiceNow's presence and influence.Key...

  • Senior Platform Architect

    3 weeks ago

    Staines-upon-Thames, Surrey, United Kingdom https:jobs-redefined.cositemap Full time

    The Customer Outcomes Senior Platform Architect is a strategic role that helps our customers establish a strong technical foundation in the ServiceNow Platform. This involves designing solutions that deliver outcomes and ensuring customers use leading practices around instance strategy, technical governance, core data, integrations, and platform health.This...

  • Senior Technical Architect

    4 weeks ago

    Staines-upon-Thames, Surrey, United Kingdom https:jobs-redefined.cositemap Full time

    Customer Outcomes Senior Platform ArchitectAs a key member of our team, you will play a crucial role in helping our customers achieve their digital transformation goals by establishing a strong technical foundation in the ServiceNow platform. Your expertise will be instrumental in designing solutions that deliver tangible outcomes and ensure the long-term...

  • Senior Technical Architect

    4 weeks ago

    Staines-upon-Thames, Surrey, United Kingdom https:jobs-redefined.cositemap Full time

    Customer Outcomes Senior Platform ArchitectAs a key member of our team, you will play a crucial role in helping our customers achieve their digital transformation goals by establishing a strong technical foundation in the ServiceNow platform. Your expertise will be instrumental in designing solutions that deliver tangible outcomes and ensure the long-term...

  • Senior Platform Architect

    3 weeks ago

    Staines-upon-Thames, Surrey, United Kingdom Servicenow Full time

    Job DescriptionThe Customer Outcomes Senior Platform Architect is a key advisory role at ServiceNow, responsible for helping customers establish a strong technical foundation in the ServiceNow Platform and design solutions that deliver outcomes. This consultative role focuses on guiding ServiceNow, partner, and customer employees on the engagement team to...

  • Platform Architect

    4 weeks ago

    Staines-upon-Thames, Surrey, United Kingdom ServiceNow Full time

    Job DescriptionAs a Platform Architect at ServiceNow, you will play a critical role in guiding clients through the implementation of our Customer Service Management (CSM) and Industry Vertical solutions. This strategic and technical leadership position requires a deep understanding of customer service workflows, technical skills, and the ability to drive...

  • Customer Success Manager

    2 weeks ago

    Staines-upon-Thames, Surrey, United Kingdom ServiceNow Full time

    About this roleWe are looking for a highly skilled Customer Success Manager to join our team at ServiceNow. As a key member of our customer success organization, you will be responsible for overseeing a portfolio of customers to help them achieve their business outcomes and foster greater adoption and usage of our products.Your key responsibilitiesOversight...

  • Platform Architect, Customer

    2 weeks ago

    Staines, Surrey, United Kingdom ServiceNow Full time

    It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly...

  • Strategic ServiceNow Architect

    7 days ago

    Staines-upon-Thames, Surrey, United Kingdom Servicenow Full time

    Job Title: Strategic ServiceNow ArchitectDescriptionThe successful candidate will lead the implementation of ServiceNow's Customer Service Management (CSM) and Industry Vertical solutions, guiding clients through strategic and technical delivery. Key responsibilities include overseeing technical delivery, ensuring alignment with client requirements and...

  • ServiceNow Platform Architect

    4 weeks ago

    Staines-upon-Thames, Surrey, United Kingdom Servicenow Full time

    Job Title: ServiceNow Platform ArchitectAre you a technical expert passionate about driving field service transformation and customer service excellence through innovative ServiceNow solutions?Job SummaryWe are seeking a highly skilled ServiceNow Platform Architect to join our team. As a key member of our customer service management team, you will be...

  • Customer Success Manager

    3 weeks ago

    Staines-upon-Thames, Surrey, United Kingdom ServiceNow Full time

    Customer Success Manager Job DescriptionThe role of the Customer Success Manager is to act as an advocate for our customers, helping them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased.Key Responsibilities:Oversee customer outcomes engagement for customers in your portfolio, understanding each...

  • Customer Success Manager

    3 weeks ago

    Staines-upon-Thames, Surrey, United Kingdom Servicenow Full time

    Job DescriptionThe Customer Success Manager role at Servicenow is a critical position that requires a strong advocate for our customers. As a Customer Success Manager, you will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the Servicenow products they have purchased. You will bring...

  • Customer Service Specialist

    3 weeks ago

    Staines-upon-Thames, Surrey, United Kingdom Novuna Full time

    At Novuna Business Finance, we're looking for a skilled professional to support our customers who are facing financial challenges. As a Customer Service Specialist, you'll play a crucial role in delivering excellent customer service and providing fair solutions for their repayments.The ideal candidate will have great communication skills, particularly on the...

  • Customer Identity and Access Management Architect Lead

    2 days ago

    Staines-upon-Thames, Surrey, United Kingdom Bupa Full time

    We are seeking a skilled Customer Identity and Access Management CIAM Architect to lead the design, development, and implementation of our Customer Identity and Access Management solutions.Bupa's digital landscape is constantly evolving to make sure we make the best use of technologies to serve our members, healthcare providers and employees as we strive to...

GenAI Architect, Customer Outcomes Specialist

2 months ago

StainesuponThames, Surrey, United Kingdom ServiceNow Full time
About the Role

We are seeking a highly skilled GenAI Architect to join our Customer Outcomes team at ServiceNow. As a key member of our team, you will drive customer outcomes, roadmap, and value realization for GenAI technology through hands-on delivery of ServiceNow's GenAI capabilities and technical advisory activities.

Key Responsibilities
  • Lead complex, multi-disciplinary projects acting as an SME to solve complex customer issues related to AI solutions.
  • Provide technical advice and guidance to customers on how to best utilize ServiceNow technologies to achieve their business objectives.
  • Hands-on delivery of ServiceNow capabilities to customers to drive outcomes and value realization.
  • Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure the successful deployment of ServiceNow Now Assist.
  • Stay up-to-date with industry trends and emerging technologies in the field of GenAI, and apply this knowledge to continuously improve and evolve ServiceNow GenAI offerings.
  • Contribute to thought leadership and point-of-view documents, white papers, knowledge base articles, and other documentation to make information about ServiceNow GenAI capabilities more accessible to the broader organization, customers, and partners.
Requirements
  • At least 5 years of experience in a technology advisory role, experience working directly with AI, machine learning technologies, statistical systems, or big data platforms. Preferred experience deploying GenAI solutions.
  • 8+ Years of experience in building solutions on complex cloud-native products, applications, and platforms.
  • ServiceNow Certified System Administrator and other ServiceNow Certified Implementation Specialist certifications desired, 3+ years of ServiceNow Platform experience preferred.
  • Proven track record of driving business growth and customer satisfaction with emerging technology solutions.
  • Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical audiences.
  • Strong analytical and problem-solving skills.
  • Ability to work effectively in a fast-paced, dynamic environment.
  • Customer-focused mindset and commitment to delivering high-quality results.
  • Must be able to travel up to 30% annually.