Luxury Night Concierge

2 weeks ago

London, Greater London, United Kingdom The Langham, London Full time
Job Overview

We are seeking a highly skilled and experienced Night Receptionist to join our Front Office team at The Langham, London. This is an excellent opportunity for someone who wants to work in a luxury hotel environment and provide exceptional service to guests.

Salary and Benefits

The salary for this position is estimated to be around £25,000 - £30,000 per annum, depending on experience. In addition to the salary, we offer a range of benefits including paid overtime, discretionary service charge, 28 days of holiday (inclusive of Bank Holidays) with the opportunity to increase to up to 33 days off based on Length of Service, and access to Wagestream – a salary advance benefit.

Key Responsibilities

As a Night Receptionist, you will be responsible for ensuring that all guests have received an efficient and friendly check-in, rooming and check out procedures. You will also be expected to respond to all guest queries and be proactive in your approach, deal with complaints within bounds of responsibility and according to hotel procedure, refer to the Night Manager where necessary, maintain an excellent standard of computer input in accordance with departmental standards, and ensure that the requirements of the hotel's credit policy are adhered to without exception unless instructed otherwise by the Night Manager.

Requirements

To be successful in this role, you will need to have previous experience in a similar role or an operational and guest facing role in a similar Hospitality environment. You must have excellent customer service skills, great attention to detail, ability to work under pressure, immaculate personal presentation, and previous experience of Opera PMS is advantageous.

About Us

The Langham, London is an equal opportunities employer, committed to diversity and inclusion. We welcome applicants from all backgrounds and do not discriminate based on disability, gender identity, race, religion, marital status, or any other characteristic. Our company is dedicated to cultivating a supportive environment where 'Our People, Our Pride' serves as a guiding principle, fostering innovation, collaboration, and personal growth.

We attained Platinum Earthcheck certification for the 4th consecutive year, making us the first UK hotel to achieve Platinum status in 2020 and one of only two hotels in Europe and the UK currently holding this prestigious certification. If you want to be part of a team that prides itself on building great memories for our guests, then we encourage you to apply for this exciting opportunity.

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