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Neighbourhood Housing Officer

2 months ago

East London, United Kingdom Vox Network Consultants Full time
Job Summary

We are seeking a highly motivated and customer-focused Neighbourhood Housing Officer to join our team at Vox Network Consultants. As a key member of our housing services team, you will be responsible for managing a designated neighbourhood patch, providing tenancy-neutral housing and estate management services.

Key Responsibilities
  • Manage the patch to an exceptionally high standard, engaging with and involving residents in the management of their neighbourhood through regular estate inspections.
  • Proactively identify and address potential hazards and fire risk assessment actions.
  • Ensure the speedy lettings of properties in line with Vox Network Consultants' and national BVPI targets.
  • Support and sustain tenancies to prevent homelessness through the provision of general tenancy support to residents.
  • Undertake all aspects of tenancy management in a sensitive and effective manner.
  • Case manage residents with additional needs.
  • Take action concerning breach of tenancy, removal of squatters, unauthorized occupants, authorizing successions, assignments, and representing the company in court.
  • Deal sympathetically and effectively with clients, often in stressful circumstances, by telephone, office interview, home visit, and when representing the company in court.
Requirements
  • Minimum of 2 years of experience in Neighbourhood Housing.
  • Experience working in a housing association or council.
  • Ability to listen and understand resident demands.
  • Ability to build capabilities and encourage tenants to reach their own solutions.