Risk Management Consultant

2 weeks ago

London, Greater London, United Kingdom LexisNexis Risk Solutions UK Ltd. Company Full time

About the Role

As a Professional Services Consultant at LexisNexis Risk Solutions UK Ltd., you will be responsible for delivering exceptional customer service and supporting the onboarding and ongoing management of new and existing customers of the RiskNarrative Digital Onboarding & Financial Crime platform.

Key Responsibilities:

  • Providing valuable insight and guidance to customers using expertise in RiskNarrative's product suite.
  • Delivering bespoke onboarding requirements of new business customers to the RiskNarrative Digital Onboarding & Financial Crime platform.
  • Working closely with the Client Director on dedicated customer accounts to offer proactive and excellent customer service.
  • Developing financial crime strategies and configuring the RiskNarrative platform to meet customer objectives.
  • Gathering client requirements and documenting details to configure systems while liaising with internal and external stakeholders.
  • Supporting and guiding business customers through the full life cycle of onboarding, meeting timescale requirements.
  • Ensuring client satisfaction with implemented solutions and conducting product training and client demonstrations.

Requirements:

  • Experience of implementing and configuring bespoke customer SaaS products.
  • Demonstrated use of REST API for integrating SaaS platforms, familiar with JSON, XML, and Webhooks.
  • Excellent teamwork and verbal and written communication skills, with the ability to work closely with customers at all levels.
  • Able to meet deadlines and deliver exceptional customer service while working in a fast-paced environment.
  • Able to react well to rapidly changing requirements with a positive attitude and a drive to succeed.
  • Fluency in French or Russian languages is desirable but not essential.

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