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Reservations Coordinator

1 month ago

London, Greater London, United Kingdom Gaucho Full time
Reservations Coordinator Opportunity

We are seeking a highly skilled and organized Reservations Coordinator to join our Central Reservations Team at Gaucho & M Restaurants. As a key member of our team, you will play a pivotal role in delivering an exceptional guest journey, ensuring seamless communication and coordination across all channels.

Key Responsibilities:
  • Manage the booking process, ensuring accurate and efficient processing of guest reservations.
  • Optimize cover to meet business needs, balancing guest demand with operational requirements.
  • Develop and maintain strong relationships with guests, providing personalized service and building trust.
  • Utilize social media to promote our brand and engage with guests, fostering a positive online presence.
Role Specifics:

Full Time - Permanent

40 hours per week, with flexibility to work weekends and occasional mid-week shifts during busy periods.

Head Office in Bank, London

Competitive hourly rate of £13

Benefits and Training:

  • 50% discount on dining at Gaucho and M Restaurants
  • Referral and length of service bonuses
  • Incentive and reward schemes
  • Cycle to work schemes and gym membership
  • Industry apprenticeship program opportunities
  • Career development and training programs
  • Training provided by the Gaucho LAB
  • 28 paid annual holidays