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Reservations Coordinator

1 month ago

London, Greater London, United Kingdom Accor Full time

At Accor, we're committed to creating memorable moments for our guests. As a Groups Reservations Coordinator, you'll play a vital role in making this happen.

Key Responsibilities:

  • Perform all reservations duties, including making and entering reservations as required.
  • Handle guest complaints and enquiries in an efficient and professional manner.
  • Maintain control of Guest History and implement policy and procedures.
  • Ensure a clear line of communication with other departments for special requests or other reservation-related matters.

Requirements:

  • Clear oral/written communication
  • Exemplary time management and organizational skills
  • Problem solving abilities
  • Previous experience in a similar role is preferable but not necessary.

We're an inclusive company, and our ambition is to attract, recruit, and promote diverse talent, creating an environment where everyone feels they belong.

When you submit an application to Accor, we process some of your personal data to consider and manage your application. We may also process data supplied to us by third parties, for example, one or more of your former employers or a third-party supplier of personality questionnaires.