Reservations Coordinator

5 days ago


London, Greater London, United Kingdom RITZ RECRUITMENT Full time
Reservations Coordinator

We are seeking a highly skilled and organized Reservations Coordinator to join our team at RITZ RECRUITMENT. As a key member of our operations team, you will be responsible for managing reservations, communicating with customers, and providing exceptional customer service.

Key Responsibilities:
  • Manage reservations and coordinate with other departments to optimize room inventory and maximize revenue.
  • Provide detailed information about our accommodations and resolve any issues promptly and professionally.
  • Work closely with the front desk team to maintain high service standards and ensure a seamless guest experience.
  • Generate and analyze reservation reports to identify trends and implement strategies for continuous improvement.
  • Prioritize and respond to emails in a timely manner, ensuring a 24-hour turnaround time.
  • Liaise with universities, students, and third-party bookers for payment processing and booking confirmations.
Requirements:
  • A minimum of 3 years of experience in a similar role within the hospitality industry.
  • Strong interpersonal and communication skills, with the ability to build rapport and negotiate effectively.
  • Excellent organizational and time management abilities.
  • Proficiency in reservation systems and MS Office Suite; familiarity with CRM software is advantageous.
  • Ability to work independently and collaboratively in a fast-paced environment.

If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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