Reservations Coordinator
1 month ago
Job Summary:
We are seeking a highly skilled Reservations Coordinator to join our team. As a key member of our hospitality operations team, you will be responsible for managing all aspects of the reservation process, ensuring smooth operations and maximum occupancy.
Key Responsibilities:
- Deal with all aspects of the reservation process, ensuring smooth operations and maximum occupancy
- Handle incoming enquiries via telephone, email, and online booking platforms with professionalism and efficiency
- Proven experience in a reservations or front desk role within the hospitality industry
- Excellent communication skills, both written and verbal, with a focus on customer service
- Proficiency with Opera PMS or Opera Cloud advantageous
- Strong attention to detail and ability to excel in a busy environment
- Flexibility to work varying shifts, including weekends and holidays
- Ability to remain calm under pressure and handle challenging situations diplomatically
Why Choose Us?
We offer a range of benefits, including employee discounts on accommodation, access to Wagestream, free laundry and dry cleaning, regular social outings, life assurance scheme, free use of the hotel gym, and BUPA health cash back plan.
What We're Looking For:
We are looking for a highly motivated and organized individual with a passion for delivering exceptional customer service. If you have a proven track record in a reservations or front desk role and are looking for a new challenge, we would love to hear from you.
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