Donor Engagement Lead
1 day ago
We are seeking a highly skilled Supporter Engagement Manager to lead our Supporter Engagement team, providing an exceptional experience for donors, supporters, and external stakeholders.
Main Responsibilities:
- Line-managing the Supporter Engagement team, including Supporter Engagement Officers (x3) and Senior Community Fundraising Officer.
- Oversight of donation processing, post, and online communications to ensure compliance with charity regulations.
- Development and delivery of a community fundraising programme to engage supporters and grow the charity's network.
- Collaboration with the Database team to ensure accurate and efficient logging of activity using Raiser's Edge.
- Ensuring operational compliance with charity regulations, GDPR, and data protection practices.
About You
- You must have experience in supporter engagement and customer care.
- Leadership and management skills are required.
- Strong database skills, preferably with Raiser's Edge, are necessary.
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