Donor Engagement Lead

1 day ago


London, Greater London, United Kingdom TPP Recruitment Full time
Job Overview

We are seeking a highly skilled Supporter Engagement Manager to lead our Supporter Engagement team, providing an exceptional experience for donors, supporters, and external stakeholders.

Main Responsibilities:

  1. Line-managing the Supporter Engagement team, including Supporter Engagement Officers (x3) and Senior Community Fundraising Officer.
  2. Oversight of donation processing, post, and online communications to ensure compliance with charity regulations.
  3. Development and delivery of a community fundraising programme to engage supporters and grow the charity's network.
  4. Collaboration with the Database team to ensure accurate and efficient logging of activity using Raiser's Edge.
  5. Ensuring operational compliance with charity regulations, GDPR, and data protection practices.

About You

  • You must have experience in supporter engagement and customer care.
  • Leadership and management skills are required.
  • Strong database skills, preferably with Raiser's Edge, are necessary.


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