Donor Engagement Specialist
7 days ago
Impact on Urban Health is seeking an experienced Donor Engagement Specialist to join our vibrant and ambitious fundraising team. This critical role will play a key part in helping us significantly increase income through innovative fundraising initiatives, supporting groundbreaking research, capital projects, and essential patient care.
Key Responsibilities- Deliver exceptional customer service across all charity brands as the initial point of contact for supporters via email, telephone, and post.
- Address complaints sensitively and proactively, ensuring adherence to policies and procedures and accurate recording in Raiser's Edge.
- Escalate complaints promptly to internal and external stakeholders to ensure resolutions are provided within agreed timelines and policy.
- Efficiently handle donations and set up direct debits over the phone, maintaining accurate records in Raiser's Edge.
Delivering Processes
- Follow established processes for managing data in MS Excel to support database imports to Raiser's Edge.
- Maintain up-to-date process documentation and report discrepancies to the database team.
- Built strong relationships with the Gift Processing team to enhance donor care and contribute to strategic aims.
Salary: £32,000 - £40,000 per annum, depending on experience.
Benefits: Opportunities for professional growth and development, a dynamic and supportive work environment, and a comprehensive benefits package.
About Us
At Impact on Urban Health, we are committed to delivering high-quality services that improve the lives of our patients and communities. Our fundraising team plays a vital role in achieving this goal, and we are looking for talented individuals to join our team.
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