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Donor Engagement Specialist

1 month ago

London, Greater London, United Kingdom Impact on Urban Health Full time

Impact on Urban Health is seeking an experienced Donor Engagement Specialist to join our vibrant and ambitious fundraising team. This critical role will play a key part in helping us significantly increase income through innovative fundraising initiatives, supporting groundbreaking research, capital projects, and essential patient care.

Key Responsibilities
  • Deliver exceptional customer service across all charity brands as the initial point of contact for supporters via email, telephone, and post.
  • Address complaints sensitively and proactively, ensuring adherence to policies and procedures and accurate recording in Raiser's Edge.
  • Escalate complaints promptly to internal and external stakeholders to ensure resolutions are provided within agreed timelines and policy.
  • Efficiently handle donations and set up direct debits over the phone, maintaining accurate records in Raiser's Edge.

Delivering Processes

  • Follow established processes for managing data in MS Excel to support database imports to Raiser's Edge.
  • Maintain up-to-date process documentation and report discrepancies to the database team.
  • Built strong relationships with the Gift Processing team to enhance donor care and contribute to strategic aims.

Salary: £32,000 - £40,000 per annum, depending on experience.

Benefits: Opportunities for professional growth and development, a dynamic and supportive work environment, and a comprehensive benefits package.

About Us

At Impact on Urban Health, we are committed to delivering high-quality services that improve the lives of our patients and communities. Our fundraising team plays a vital role in achieving this goal, and we are looking for talented individuals to join our team.