Donor Engagement Specialist

3 weeks ago


London, Greater London, United Kingdom NFP PEOPLE Full time

Supporter Engagement Role

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We are looking for a highly motivated Donor Engagement Specialist to join our team and drive income growth through enhanced supporter experiences.

This role involves designing and implementing effective supporter journey processes, developing personal touchpoint stewardship plans, and delivering strategic interventions to boost audience engagement.

Main Responsibilities

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  • Design and implement effective supporter journey processes
  • Develop personal touchpoint stewardship plans for supporters
  • Deliver strategic interventions to enhance audience engagement
  • Triage and refer appropriate supporters to the relationships team
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About You

You will have a strong passion for fundraising and considerable experience in providing exceptional customer service via phone, SMS, and email.

Able to make timely telephone calls to supporters, you will be driven to deliver outstanding experiences for colleagues and supporters alike.

To succeed in this role, you must be a UK resident with the right to work in the country.

Salary: Circa £31,300 per annum (dependent on location)



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