IT Support Services Manager
3 weeks ago
We are seeking an experienced IT Support Services Manager to join our Managed Services team at Forfusion Ltd.
This role offers an exciting opportunity for someone who is passionate about delivering world-class IT services and leading a high-performing team.
The Technical Service Desk Lead will be responsible for supervising and motivating the Service Desk team members, managing customer support, and ensuring that service levels are achieved.
Key Responsibilities:
- Supervise and motivate the Service Desk team members on a daily basis.
- Manage customer support to internal and external customers.
- Ensure that service levels are achieved and standards and processes are followed.
Requirements:
- Excellent communication and leadership skills.
- A minimum of 7 years of experience in a support desk engineering or similar technical role, with one to three years of managerial experience.
- Exceptional customer service capability.
- Demonstrated previous working experience involving the leadership of Support Desk teams and mentoring of peers.
What We Offer:
We offer a dynamic and supportive work environment, opportunities for career advancement, and a competitive salary package. Estimated Salary: $80,000 - $110,000 per year.
Our team at Forfusion Ltd is passionate about delivering world-class IT services and leading high-performing teams.
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