Financial Services Associate

2 days ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom This is an IT support group Full time

Are you passionate about delivering exceptional customer experiences? Do you have a knack for building strong relationships and resolving complex issues?

As a Financial Services Associate, you'll be at the forefront of our efforts to make our customers happier about money. Your expertise will be essential in helping us achieve this goal.

With a strong focus on teamwork and collaboration, you'll work closely with our colleagues to drive innovation and progress in the financial services industry.

From handling customer queries to developing new processes, you'll be empowered to take ownership of your work and make a real impact.

Your Key Responsibilities
  • Provide expert customer service, responding to queries and resolving issues in a timely and professional manner.
  • Collaborate with colleagues to identify areas for improvement and implement changes that enhance customer satisfaction.
  • Develop and maintain strong relationships with customers, understanding their needs and preferences.
Why Join Us?
  • A competitive salary of £28,000 - £38,000 per annum, depending on experience.
  • Ongoing training and development opportunities to help you grow professionally.
  • The chance to work in a dynamic, fast-paced environment that values diversity and inclusion.
  • An attractive benefits package, including private medical cover, income protection, and life assurance.
  • The freedom to work flexibly, with a mix of onsite and remote work options available.


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