Technical Support Specialist

2 weeks ago

Monks Risborough, Buckinghamshire, United Kingdom Xact Placements Ltd Full time

Xact Placements Ltd is seeking a skilled 2nd Line Support Engineer to join their team in Princes Risborough. This full-time role requires excellent communication skills, both written and verbal, as well as experience in Hyper-V, Office 365, DNS, DHCP, Server failures & System backups. The successful candidate will provide remote second line support to customers, act as a point of escalation for 1st Line Engineers, and mentor junior team members. Key responsibilities include troubleshooting technical issues, escalating tickets when required, and maintaining a high level of customer satisfaction. If you have previous experience in a similar position and are looking for a new challenge, please apply.

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