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Technical Support Specialist
2 months ago
Role Overview
We are seeking a highly skilled and motivated 2nd Line Support Consultant to join our Service Desk team at Turn IT On. As a key member of our team, you will provide technical support to our school users remotely, working within our escalation process to ensure timely resolution of tickets.
Key Responsibilities
- Provide second-line support for schools, delivering outstanding levels of customer service and support.
- Liaise across 2nd/3rd line teams to resolve technical issues.
- Support and mentor 1st line team members by providing guidance and instruction on resolving technical queries.
- Proactively respond to ICT emergencies to minimize downtime.
Requirements
- Excellent communication skills, both written and oral, to effectively communicate with technical and non-technical end users.
- A proactive and motivated approach to customer service, with a focus on delivering exceptional results.
- Logical and structured problem-solving skills to resolve complex technical issues.
- Strong technical troubleshooting skills, with the ability to work collaboratively with third parties to resolve software/hardware issues.
- Flexible and adaptable, with a friendly and approachable demeanor.
- Excellent team player, with the ability to work independently and plan own time effectively.
Technical Skills
- Experience with server failures and system rebuilds.
- Knowledge of system backup and configuration, including cloud and onsite solutions.
- Management of Windows domain networks, DHCP, DNS, and ADFS.
- Hyper-V configurations and troubleshooting.
- General issues with client devices, including laptops and PCs.
- Setup, configuration, and maintenance of cloud-based systems, including Office 365 and Google Workspace.
What We Offer
As a valued member of our team, you will enjoy a competitive salary between £25,000 - £29,000, negotiable for the right candidate. Our benefits package includes a pension scheme, Benefits & Wellbeing Hub, and a range of employee recognition and reward programs.
About Turn IT On
Turn IT On is a leading provider of ICT and computing support services to schools across England. We pride ourselves on our friendly and supportive work environment, where employees feel trusted and respected. Our commitment to safeguarding and promoting the welfare of children and young people is at the heart of everything we do.
How to Apply
If you are a motivated and skilled individual looking for a challenging and rewarding role, please submit your application. We look forward to hearing from you.