Technical Support Specialist

4 weeks ago


Monks Risborough, Buckinghamshire, United Kingdom Xact Placements Ltd Full time

Job Summary:

Xact Placements Ltd is seeking a skilled 1st/2nd Line Support Engineer to join our team. As a key member of our support team, you will provide remote second-line support to customers, act as a point of escalation for 1st Line Engineers, and mentor junior team members.

Main Responsibilities:

  • Provide remote second-line support to customers, ensuring excellent service and resolving technical issues efficiently.
  • Act as a point of escalation for 1st Line Engineers, escalating tickets when required and providing guidance on complex issues.
  • Mentor junior members of the team, sharing knowledge and expertise to ensure seamless support delivery.

Requirements:

  • Previous experience in a similar position, with a strong understanding of IT support principles and practices.
  • Excellent communication skills, both written and verbal, with the ability to articulate complex technical information to customers.
  • Excellent troubleshooting skills, with the ability to diagnose and resolve technical issues efficiently.
  • Experience of Hyper-V, Office 365, DNS, DHCP, server failures, and system backups.

What We Offer:

A competitive salary of £24,000-£29,000 per annum, depending on experience, and the opportunity to work with a dynamic and supportive team.



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