Technical Support Specialist

2 weeks ago

Monks Risborough, Buckinghamshire, United Kingdom turn IT on Full time

Job Title: Technical Support Specialist

Job Type: Full-time

Location: Princes Risborough, Bucks

Job Description:

We are seeking a highly skilled Technical Support Specialist to join our Service Desk team at turn IT on. As a Technical Support Specialist, you will provide technical support to our school users remotely, working within our escalation process to ensure timely resolution of tickets.

Responsibilities:

  • Provide second-line support for schools, delivering outstanding levels of customer service and support.
  • Liaise across 2nd/3rd line teams to resolve technical issues.
  • Support and mentor 1st line team members by providing guidance and instruction on resolving technical queries.
  • Proactive response to ICT emergencies, ensuring minimal disruption to our school users.

Requirements:

  • Excellent communication skills, both written and oral, to communicate with technical and non-technical end users.
  • Proactive and motivated approach to customer service, with a focus on delivering exceptional results.
  • Logical and structured problem-solving skills, with the ability to work collaboratively with third parties to resolve software/hardware issues.
  • Strong technical troubleshooting skills, with experience in managing Windows domain networks, DHCP, DNS, ADFS, and Hyper-V configurations.
  • Flexible and adaptable, with the ability to work independently and as part of a team.

What We Offer:

  • A competitive salary between £25,000 - £29,000, negotiable for the right candidate.
  • A comprehensive benefits package, including a pension scheme, Benefits & Wellbeing Hub, and employee recognition platform.
  • The opportunity to work with a leading provider of ICT services to schools, with a strong focus on customer service and support.

About Us:

turn IT on is a leading provider of ICT services to schools, with a strong focus on customer service and support. We put schools and their needs first, taking care of all their technological needs so that they can get on with teaching and learning.

We are committed to safeguarding and promoting the welfare of children and young people and expect all employees to share this commitment.

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