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Sales Team Manager

1 month ago

Norwich, Norfolk, United Kingdom World Fuel Services Full time

At World Kinect, our employees are the key to our global success.

We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team.

Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued.

Our high-performance culture is what allows us to drive sustained growth.

Stronger together, we promote an environment where individuals can thrive.

Key Responsibilities

  • Supports the Sales Manager and performs management duties when the Sales Manager is absent or out of office.
  • Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks.
  • Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance.
  • Communicates deadlines and sales goals to team members.
  • Develops strategies to promote team member adherence to company processes and procedures.
  • Conducts team meetings to update members on best practices and continuing expectations.
  • Working to embed a health and safety focused culture across the sales team.
  • Responsibility for training, coaching, development and management of all the Team members.
  • Generates and shares comprehensive and detailed reports about team performance.
  • Provides quality customer service, including interacting with customers and effectively handling customer complaints.
  • Develop and maintain relationships with key domestic sales partners.
  • Help Sales Manager in developing domestic sales strategies to support company goals for growth across the domestic market.

The Ideal Candidate

  • Telephone sales and telephone based customer services experience is essential.
  • Excellent customer services skills are essential.
  • Experience of supporting the training and development of personnel within a customer services or sales call centre environment is essential.
  • Experience of Sales Management is highly desirable.
  • Strong Leadership Skills are highly desirable.
  • Full UK driving license and ability to travel within geographic remit is essential.
  • Strong data entry skills and high levels of accuracy are essential.
  • Strong interpersonal and communication (written and oral) skills are essential.
  • Strong attention to detail is essential.
  • Ability to work effectively within a team and independently is essential.