Sales Team Leader

4 weeks ago


Norwich, Norfolk, United Kingdom World Fuel Services Full time

Driving Sales Success at World Kinect

As a key member of our sales team, you will play a crucial role in driving business growth and profitability. Reporting to the Domestic Sales Manager, you will be responsible for managing and leading a team of sales personnel, ensuring they work to the highest possible standards in sales delivery, customer service, and health and safety.

Key Responsibilities

  • Support the Sales Manager and perform management duties when the Sales Manager is absent or out of office, including pricing and resource management.
  • Provide encouragement to team members, communicate team goals, and identify areas for new training or skill checks.
  • Answer team member questions, help with team member problems, and oversee team member work for quality and guideline compliance.
  • Communicate deadlines and sales goals to team members.
  • Develop strategies to promote team member adherence to company processes and procedures.
  • Conduct team meetings to update members on best practices and continuing expectations.
  • Work to embed a health and safety-focused culture across the sales team, working in partnership with operational and health and safety colleagues.
  • Responsibility for training, coaching, development, and management of all team members, assisting management with recruitment processes and new team member training.
  • Generate and share comprehensive and detailed reports about team performance, mission-related objectives, and deadlines with the Sales Manager.
  • Provide quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints.
  • Develop and maintain relationships with key domestic sales partners, such as syndicate organisers.
  • Help the Sales Manager develop domestic sales strategies to support company goals for growth across the domestic market, including the requirement to upsell various products and services.

The Ideal Candidate

  • Telephone sales and telephone-based customer services experience is essential.
  • Excellent customer services skills are essential.
  • Experience of supporting the training and development of personnel within a customer services or sales call centre environment is essential.
  • Experience of sales management is highly desirable.
  • Strong leadership skills are highly desirable.
  • Full UK driving license and ability to travel within geographic remit is essential.
  • Strong data entry skills and high levels of accuracy are essential.
  • Strong interpersonal and communication (written and oral) skills are essential.
  • Strong attention to detail is essential.
  • Ability to work effectively within a team and independently is essential.

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