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Customer Service Representative

2 months ago

Uxbridge, United Kingdom Uxbridge Employment Agency Full time

Job Summary:

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Uxbridge Employment Agency. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide technical support and guidance to customers via phone, email, and other communication channels
  • Work closely with our scheduling team to ensure timely resolution of customer issues
  • Proactively review remote access reports to identify potential issues and prevent downtime
  • Collaborate with our management team to identify areas for improvement and implement process changes

Requirements:

  • Previous experience in a technical support role or customer-facing position
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Knowledge of SAP and Excel is a plus, but not required

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment

About Us:

Uxbridge Employment Agency is a leading recruitment agency with a reputation for excellence in the industry. We are committed to providing exceptional service to our clients and candidates, and we are seeking like-minded individuals to join our team.