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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Parkside Office Professional.
Key Responsibilities:- Provide exceptional customer service via phone and email, ensuring a positive experience for all customers.
- Handle inbound calls and make outbound calls as necessary to resolve customer queries and concerns.
- Offer clear and practical advice to customers, addressing their needs and providing solutions.
- Record detailed notes of all customer interactions, maintaining accurate records for future reference.
- Proactively assist customers with their queries, demonstrating a proactive approach to customer service.
- Adhere to company procedures and processes, ensuring compliance and efficiency.
- Experience with technical processes and systems is highly desirable, with a strong understanding of SAP and Excel.
- Strong organizational skills and the ability to multitask effectively, prioritizing tasks and managing time efficiently.
- Self-motivated, flexible, and willing to switch between tasks as needed, demonstrating adaptability and a positive attitude.
- Excellent telephone manner with strong verbal and written communication skills, able to communicate effectively with customers and colleagues.
- Passionate about delivering high-quality customer service, with a focus on customer satisfaction and loyalty.
- Ability to show initiative and solve problems efficiently, thinking critically and creatively to resolve customer queries.
